Principal Systems Engineer - Business Services, Philippines
Boehringer Ingelheim
Muntinlupa, National Capital Region, PH
3d ago

Description :

As a member of the ITINF Special Workplace Solution team within the global IT INF Workplace Servicesorganization the future position holder will be responsible to activelyparticipate in the global operation and management of all workplace services.

This includes the standard PC environment (OBIC PCs), the standard mobiles (iOSand Android devices), as well as defined special services for laboratory andproduction PCs.

A strong involvement into the regional client services team CSAPAC is expected as well, as well in the INF teams for PC platform and Mobile Deviceplatform.

Duties &Responsibilities :

Main Focus is :

  • Active participation in the support of the global workplace technologies and services, including 3rd level incident support and problem resolution tracking
  • Take over of global coordination activates, and work with defined end user groups during rollout of PC upgrades or new mobile configuration setups
  • Provide operational support and governance for business key user regarding WPS topics, e.g. PC security updates, security tread remediation, special PC configuration, etc.
  • Carry out proactive management, identifying incident trends and problem analysis, making use of available client system management tools
  • Ensure that operational tickets and projects adhere to corporate standards, as well as internal working instructions and standard processes
  • Mid term : Take over of Software Lead or System Lead roles.
  • Requirements : Experience :

    Experience :

  • University degree in computer engineering or similar education
  • 6+ years of experience in working in client services technology or digital workplace area
  • Strong hands on experience in PC problem trouble shooting
  • Strong hands on experience in PC automation technics
  • Technical skills

  • Strong understanding of the client device operating systems, i.e. Windows, iOS, Android
  • Strong understanding of client device management technologies, ie. scripting, software distribution, system management center, GPO configuration, Windows OS management
  • Strong understanding of mobile device management technologies, i.e. Intune, MobileIron, or similar tool
  • Good understanding of network setup, configuration, and trouble shooting
  • Know how in the management of MAC devices is of benefit
  • Knowledge of ITIL processes and methodologies to deliver high quality support to meet customer needs
  • Fluency in oral and written English
  • Soft Skills

  • Talented and ambitious individual who thrives for innovation, learning and problem solving
  • Be able to effectively work and collaborate in a global diverse and multi team
  • environment
  • Strong end user communication skills
  • Strong analytical skills
  • Willingness to work also outside business hours if needed
  • Ability to think in processes and to generate good documentation
  • Who we are :

    At BoehringerIngelheim we create value through innovation with one clear goal : to improvethe lives of patients. We develop breakthrough therapies and innovativehealthcare solutions in areas of unmet medical need for both humans andanimals.

    As a family owned company, we focus on long term performance. Weare powered by 50,000 employees globally who nurture a diverse, collaborativeand inclusive culture.

    Learning and development for all employees iskey, because your growth is our growth.

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