Data Center Service Delivery Manager
JTI
GBS Manila (PH05)
15h ago

Japan Tobacco International, and we believe in freedom .

We think that the possibilities are limitless when you’re free to choose. We’ve spent the last 20 years innovating and creating new and better products for our consumers to choose from .

It’s how we’ve grown to be present in 130 countries, and how we’ve grown from 40 to 4,000+ employees in the Philippines since 2009.

But our business isn’t just business, our business is our people . Their talent. Their potential. We believe that when they’re free to be themselves, to grow, travel and develop, amazing things can happen for our business.

That’s why our employees, from around the world, choose to be a part of JTI. It’s why 9 out of 10 would recommend us to a friend , and why we’ve been recognized as INVESTORS IN PEOPLE in the Philippines.

It’s the perfect moment for you to #JoinTheIdea . We’re opening our Global Business Service center in the heart of BGC Manila and looking for more than 300 bright minds to join a global multinational with an exciting start-up vibe.

DATA CENTER SERVICE DELIVERY MANAGER

As a Data Center Service Delivery Manager, your function delivers high quality, cost-effective 24x7 outsourced infrastructure services within the scope of the Global Data Centers and other regional Data Centers (Market / Factories / Origins), including JTI's mission-critical centralized business applications (e.

g. SAP and TME), ensuring system availability and performance characteristics are in line with business expectations and contracts.

WHAT WILL YOU DO :

You will be responsible for the delivery and implementation of the outsourced services based on the contract agreement and aligned with the pricing framework to ensure optimal quality, efficient & ongoing operations.

In addition, the Service Delivery function serves as the governance role for infrastructure for fully outsourced services, i.

e. Software as a Service including ServiceNow, Office365.

You must maintain a close partnership with the other teams in the Global Technical Centre as well as the Business Technology Services teams, the SAP Delivery Centre, Oracle Delivery Centre, IT Security and Risk Management, and the Global Service Desk.

You will play a liaison role in the coordination of activities between the outsourcing partner and JTI functions; setting priorities, manages escalation, ensures proper communication, etc.

You will work in particular with DC Technical Architecture & Integration teams, and regional / local IT Leads to maintain and implement agreed strategies and solutions.

The incumbent also plays an account management role for market and factory IT, providing technical consultation & coordination.

YOU ARE :

  • A Bachelor's degree holder in Information Technology, Computer Science or Engineering, or equivalent work experience in global service and outsourcing management
  • Experienced Information Technology professional with more than 6 years of expertise in Service Delivery and governance
  • Knowledgeable and has extensive experience in Infrastructure management, support in a global environment, technical and business risk evaluation.
  • Knowledgeable with IT best practices and ITIL
  • A commendable leader, a team player, and an excellent communicator with a strong command of English.
  • WHAT’S IN IT FOR YOU?

  • Work in a brand new office located in BGC McKinley West
  • Be covered with medical insurance upon hiring, with dependent coverage and medicine allowance
  • Receive cash allowances such as meal and transport allowance
  • Flexible working arrangements
  • Have access to over 200 company training
  • Be part of a truly international and diverse company with over 40,000 employees in 130 countries.
  • Experience the culture of an Investors in People certified company
  • Find out why 9 out of 10 employees recommend us to a friend.
  • Understand why 9 out of 10 employees say they feel free to be themselves.
  • So when you’re ready to choose a career you’ll love, in a company you’ll love, feel free to #JoinTheIdea #JoinJTI!

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