It started with one ridiculously good idea - Create a different breed of BPO! We at TaskUs understand that achieving growth for our partners requires a culture of constant motion;
exploring new technologies, being ready to handle any challenge in a moment’s notice, mastering consistency in an ever-changing world that’s what it takes to get there.
If that's something you want to be apart of, apply today!
It started with one ridiculously good idea - Create a different breed of BPO! We at TaskUs understand that achieving growth for our partners requires a culture of constant motion;
exploring new technologies, being ready to handle any challenge in a moment’s notice, mastering consistency in an ever-changing world that’s what it takes to get there.
If that's something you want to be apart of, apply today!
The Operations Analyst is responsible for creating an end-to-end test plan including quality metrics; executing the plan and managing all activities in the plan to ensure that all the objectives are met and that the solution works as expected.
The solution should be tested in terms of functionality, performance, reliability, stability, and compatibility with other legacy- and / or external systems.
Core Responsibilities :
Conducts audit per agent on a daily basis
Submits End of Shift Report
Attends the Weekly Business Review with Campaign TL / OM / Client
Holds calibration sessions with the assigned team / campaign
Conducts side by side monitoring
Performs coaching sessions with agent / s and TL
Submits weekly and monthly quality reports
Identify any potential quality issues per defined process and escalate quality issues immediately to management
Isolate and report defects; verify defect fixes
Other duties as assigned it is understood that this list of major duties and responsibilities is not an inclusive list and that other duties and responsibilities, which may include helping others in the same or different departments, may be assigned by supervision.
Skills and Abilities Required :
Possess a solid understanding of process flow and development
Strong analytical thinking and problem-solving skills
Ability to design, write, test, and document efficient testing solutions to meet customer needs
Ability to change process execution during product line testing
Ability to manage multiple projects and adapt to changing priorities
Ability to thrive in a fast-paced, team-oriented work environment
Strong written and verbal communication skills
Keen attention to detail
Ability to work with minimal supervision and demonstrate initiative and good judgment
Ability to establish and maintain effective working relations with a wide variety of individuals
Ability to represent the company in a positive and professional manner
Ability to work well both independently and as a member of a team
Educational Background and Desired Experience :
At least 2 years in college (BS or BA preferred)
Minimum of 1-year experience as Quality Analyst 
