Quality Director
Cebu, Cebu, Philippines
2d ago

Job Description

PicnicHealth is a San Francisco, California-based, venture capital-funded healthcare and technology company. Our mission is to structure the world’s medical data to make it useful.

We work directly with patients to collect, digitize, and manage their complete medical records, empowering them with control over their care through a personal health timeline.

Through this work we’re building the data sets that power some of today’s most cutting edge medical research. We’re on track for rapid growth in the next year, coming off of our recent Grand Prize finish in Google Cloud’s Machine Learning Startup Competition.

The office in Cebu, Philippines is responsible for medical record processing operations RNs, Medical Technologists, Pharmacists and Collections Agents who work with a wide-range of medical records, creating usable databases and beautiful timelines.

In addition, the Cebu office is a new tech startup office with its own challenges and opportunities ones we feel are best addressed by a strong, local team.

Job Brief

The Quality Director oversees and manages the full quality control cycle, designs a quality management system, develops sustainable improvements in operations, provides recommendations for product and process development, leads standardization and documentation of team processes and procedures required by PicnicHealth to further drive reliability and consistency of operations procedures and protocols.


  • Lead the organization in the development of effective and efficient quality management processes that will meet or exceed internal and client quality expectations
  • Ensure quality strategies align with operational process, regulatory, risk and compliance goals to effectively contribute to the mission of PicnicHealth
  • Build and oversee a team of employees for assigned functional area through ongoing execution of recruiting, development, retention, coaching and support, performance management, and managerial activities
  • Act as the primary point-of-contact with the client regarding quality control for each program
  • Provide strategic direction and leadership in developing innovative initiatives to improve overall quality outcomes
  • Perform complex / unique work assignments and problem resolution within operations projects
  • Research, identify, and implement best practices for operations in collaboration with functional departments
  • Organize and oversee activities, resources, methods, and procedures to achieve company-wide quality improvement objectives
  • Collaborate with all internal and external stakeholders in identifying, developing, and implementing innovative programs and initiatives to improve outcomes
  • Review and implement new technological tools and processes
  • Requirements

  • Proven experience as a Quality Director or Senior Manager
  • Preferably with work experience in a startup environment
  • Preferably Lean Six Sigma Black Belt trained and certified
  • Expert knowledge of quality management systems with experience in building quality frameworks and control design
  • Expert knowledge of relevant business processes and regulatory compliance requirements
  • Familiarity with quality inspection tools and methodology
  • Strong analytical and data interpretation skills
  • Comfortable with leading and operating in ambiguous environments
  • Experience in project management and capacity planning
  • Excellent communication and negotiation skills; sharp business acumen
  • Strong attention to detail
  • Important :

    If you pass the minimum qualifications, you will be sent a series of Online Assessments. These assessments will determine your suitability for the role, so please take your time in answering them and ensure the completeness of your tests.

    Successfully passing the assessments progress you to the next step of your application, and for those who fail to answer them or do not take them, we will forego their applications for this round of recruitment.

    Please use a PDF version of your resume, as this is the only format the system accepts.

    Bottom Line

    You have to be ready to hustle! We move fast...done is better than perfect, and continuous improvement is important. You must be ready and excited to learn on your feet and help build a growing business.

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