Eastwood City - Senior Voice Engineer
Tech Mahindra
Marikina City, Philippines
1d ago
source : ictjob.ph

Qualification :

  • Tech / B.E. - Any Specialization, Computers, B.Sc - Any Specialization, Computers, Maths, MCA
  • 6 to 7 years of industry experience on Voice Contact Center Operation, Verint / Nice / Dialer
  • MCSE / Vmware / CCNA - Certified
  • Roles / Skills Required :

  • Understanding of latest Telecom communication technologies & Complex Telecom network designs
  • Must have Knowledge on advance Trends in Call Centre Technology & Telecom Design
  • Ability to work on Call Centre & BPO Solution Proposals
  • Ability to work & respond to RFI & RFP
  • May be required to work in single contributor role and handle CCT projects and solutions independently
  • Ability to understand & Troubleshoot complex Telecom issues
  • Ability to perform high end configurations for Telecom devices
  • Must have thorough knowledge about the Network products / Topologies used in BPOs
  • Well versed with VOIP topologies on WAN / MPLS with knowledge of H.323 & SIP
  • Experience & Good knowledge on Call Center Voice solutions (Avaya, Cisco, Gensys, Aspect etc)
  • Experience & good knowledge on Call recording solutions (NICE, Verint, Dialer)
  • Good understanding of reporting tools
  • Excellent Verbal & Written Communication Skills
  • Ability to Lead, Train & Motivate people and improve Team performance
  • Should be willing to work in 24 / 7 shifts and weekends as well for business requirements
  • Apply
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