oriented. His / her role would also do a first check on the bugs raised by the team and fix what could be. Otherwise, he / she would pass the ticket to the development teams.
Responsibilities : He / she will be integrated into the CS team and will be reporting to the client (or development team) for technical topics.
This role will not be in direct contact with customers but rather help our CS agents in their tasks, especially for implementations.
This role will not work on the product itself but rather on : 3rd party integrations (integrating our clients software with the tools used by their customers) Customizing the software based on the customers’ needs (scripting, templating, etc.
Developing custom workflows with the tools available within the software You will be the bridge between Customer Success and Development teams (assist Customer Success team when technical questions are raised) Minimum Qualifications : Qualifications : Someone with technical skills capable of supporting our Customer Success team.
PHP. HTML / CSS. With TWIG knowledge is a plus. Knowing Java / Tomcat is a great asset.