Service Delivery Lead
Manila, Philippines
4d ago

Job Description

  • Operational point of translating client requirements into production floor activities.
  • Internal contact for the overall management and productivity of the operation.
  • Responsible for the management of specified supervisory teams, tracking of overall center efficiency, keeping updated on product and promotion information, providing client Program Management with updates on service provided, and identifying and tracking improvement and value-added opportunities
  • Qualifications

  • Graduate of any Bachelor's degree
  • Must have at least 12 years' overall experience in BPO Operations
  • Must have at least 5 years' experience in Managerial role
  • Must have a background in Claims Management in a BPO set-up
  • With Insurance process background (Outsources by international or local company)
  • Handled 80-100 FTEs
  • With profit and laws exposure and cost management
  • With Project and Stakeholder management experience (includes transition of new scope / transition management)
  • With basic Workforce Management experience
  • Experience in handling Automation project is an advantage
  • Equal Employment Opportunity Statement

    All employment decisions shall be made without regard to age, race, creed, color, religion, sex, national origin, ancestry, disability status, veteran status, sexual orientation, gender identity or expression, genetic information, marital status, citizenship status or any other basis as protected by federal, state, or local law.

    Job candidates will not be obligated to disclose sealed or expunged records of conviction or arrest as part of the hiring process.

    Accenture is committed to providing veteran employment opportunities to our service men and women.

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