Would you like the opportunity to use your Accounts Receivable expertise to help drive Amazon’s flywheel? Do you want to be involved in new technology launches, process improvement, change management, training programs design and delivery, and other exciting initiatives at global scale?
The Global Accounts Receivable (GAR) team is seeking passionate and energetic AR Subject Matter Experts to help achieve our vision to provide world-class Order-to-Cash (O2C) experience to our Customers in support of Amazon’s journey to become earth’s most customer-centric company.
AR SMEs play a critical role in enabling the Global AR Operations vision and strategy. They do so by ensuring that policies, procedures and technology are correctly deployed, understood and adopted while providing the front line AR Teams (Collections, Cash Application, Customer Maintenance, etc.
with the training and day to day support needed to operate smoothly and effectively. The typical day of an AR SME involves troubleshooting issues and answering questions from front line employees, preparing and delivering functional training sessions, reviewing trouble tickets, formulating tools improvement suggestions, writing and grooming user stories, conducting sample-based analysis, performing time studies, conducting UAT for new tools and features, providing feedback to tech teams and process owners, and more.
The ability to self-organize and prioritize, handle multiple projects and initiatives at once, work to tight deadlines and earn the trust of stakeholders are critical to success in this role.
The ideal candidate has deep AR operations subject matter expertise, experience in project management, excellent communication and training skills, experience gathering and interpreting data, and an innate passion for process improvement and finance technology.
Primary Responsibilities include :