IT Specialist
Kuehne Nagel
Cebu City, Sebu, Philippines
5d ago

BE PART OF OUR GROWING TEAM

Your Role

To provide IT helpdesk support to CEB SSC on a daily basis and cater to different IT tasks provided by the IT Manager. IT Specialist will serve as the bridge to the different BU / FU within CEB SSC in terms of new IT solutions and implementations.

Your Responsibilities

  • To monitor health of IT infrastructure for the KN CEB SSC Sites.
  • Support VOIP and other telephony systems within KN CEB SSC.
  • To manage, administer and support the server and network infrastructure in KN CEB SSC.
  • To deploy and support KN and other business related software applications to KN CEB SSC employees.
  • To assist in providing resolution to different IT related issues of 700+ users in KN CEB SSC.
  • Support MS Office applications and systems.
  • To respond and resolve the IT tickets filed by the KN CEB SSC teams and provide helpdesk support both on-site and remote.
  • Provide documentation of existing IT and future systems.
  • To complete all tasks assigned by the CEB SSC IT Manager.
  • Support a 24x7 working environment.
  • On-call duties (as required by business needs).
  • Your Skills and Experiences

  • Windows 10 Desktop / Helpdesk Support
  • Windows Server and Network Administration Support
  • Kaseya or Remote Deployment software application Experience
  • VMWare and Cisco Technology Experience
  • Knowledgeable with powershell and other scripting platforms is an advantage.
  • VOIP Experience and Telephony solutions is a plus.
  • Database Administration is a plus.
  • Team Player.
  • Good Communication Skills
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