Active Directory Service Owner
Vodacom
Asia Pacific
3d ago

ROLEPURPOSE :

This role is for providing Ownership for Infrastructure as aService within in the area of accountability; Infrastructure includes, but isnot limited to the major technical services and enablers or tools (ActiveDirectory, DHCP, DNS, Provisioning, Print, File, Radia ).

Responsible to ensure the Operations, Maintenance and Support ofthe Global Infrastructure platforms as well as to support the definition ofdetailed requirements, create designs and plans, and ensures implementation ofhigh-availability Infrastructure services.

Responsible to monitor and report onservice health as well as design and implement disaster recovery and securitysolutions.

Also plan upgrades, migrations, and deployments. Fully responsiblefor ensuring high-availability and service stability as well as for serviceenhancements.

  • End-to-End responsible forthe Service Delivery to the customers (Vodafone Employees, Externals,Enterprise Customer). Manages technical deliverables and projects, ensuringdocumentation, configuration management and knowledge transfer to supportingteams
  • Life-cycle management andownership of the Infrastructure solutions : Ensures technological upgrades aswell as delivers new business and security requirements.
  • Responsible for delivering engineering / design / integration / capacity

  • Responsible for Operations and Maintenance for Infrastructure;ensuring Incident and Problem management and providing guidance and support toother team members or partners to resolve problems and issues
  • Ensuring high-end to endquality of Service Transition fromProject into Business as Usual for a seamless customer experience
  • Service Ownership : EnsuresE2E operational performance, Incident & Problem Management, changemanagement, E2E monitoring, service reporting / dashboard,
  • Responsible of theCapacity Management and Technical Performance and Optimization for the Infrastructureplatforms
  • Continuously identify andimplement system and processes improvement initiatives to deliver a best inclass user experience whilst improving efficiency in processes and costs : i.
  • e.provide CSD FTF and workarounds to reduce business impact and increase users’satisfaction.

    Responsibility for Service Quality Assurance andmeasurement through SLAs and Customer Satisfaction

  • Qualification / Experience :
  • B.Sc. in Computer Engineering or Computer Science
  • 3 / 5 years IT experience (the deployment and operations of large scale complex services for multi-functional, multi-national companies.)
  • Excellent written and spoken English is a must
  • Organized for working in a global cooperative team environment.
  • Good troubleshooting skills
  • Experienced in technical and service desk support operations.
  • ITIL knowledge is a must.
  • Experience in the definition and design of simple solutions for complex operational scenarios.
  • Experience of working in large multi-national, matrix based organizations.
  • Drive for effectiveness and efficiency.
  • Able to communicate clearly at senior management level.
  • Technical skills :
  • oDetailed technical knowledge relatingto Infrastructure Services and relatedtechnical components (Active Directory, DHCP, DNS, Windows Servers, print &File sharing, ).

    oDetailed technical knowledge relatingto configuration management and automated deployment.

    oDetailed technical knowledge aboutDatacenter setup and Operations.

    oDetailed technical knowledge about IPnetworks and associated technologies (firewalls, load balancers ).

    oUnderstanding and experience dealingwith IT Security requirements and related policies.

    oKnowledge of technology securityaspects.

    oHands-on experience with MicrosoftWindows server administration tasks.

    oHands-on experience with MicrosoftWindows Client OS (Win XP, Vista, 7).

    oExtensive experience with MicrosoftActive Directory, LDAP, DHCP, DNS and Radius.

    oAwareness of Microsoft monitoringsolution SCOM.

    oStrong troubleshooting skills on theabove products.

    oFamiliar with BMC Remedy ticketingsystem.

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