We are currently searching for a to support our growing Cloud Engineering Practice. We’re a global company that is 46,000 employees strong.
Together, we are transforming the world of customer experience by helping our clients design and deliver simpler, more effective, efficient, and human customer service experiences that inspire customer loyalty and boost company profits.
We are committed to excellence in the delivery of our comprehensive business transformational solutions, assisting our clients to revolutionize the customer experience.
We are an award-winning premier technology services provider offering contact center, web and speech-enabled self service applications with Professional Services, Premise and Cloud Services, CRM Integration, Managed Services and Unified Communications.
We attribute our success to our talented team of professionals who are passionate about the drive for results and providing best in class service to our clients.
What you’ll be doing :
We are currently searching for an experienced Windows Systems Administrator to work in support of our Hosted Collaboration Solutions division supporting Cloud based project solutions.
The ideal candidate will have some exposure to supporting virtualization solutions for enterprise environments and will have exposure to virtualization software, SAN infrastructure, and datacenter networking.
You will be part of a team providing a first in class hosted collaboration solution for our enterprise business clients.
You will be responsible for :
Daily operational support of entire server environment including administration, maintenance and troubleshooting
Enterprise patch management and enterprise server management
Debugging problematic software
Working with a team to help maintain the vSphere infrastructure within global data centers in support of the hosted cloud solution service offering for eLoyalty’s enterprise clients.
Will work with a team to help support Cisco UCS B series blade server chassis
Shared responsibility and highly skilled at providing Windows Server Administration and Support at the enterprise level
Responsible for producing high quality deliverables in a timely fashion.
Provide technical assistance to help resolve issues relating to a variety of enterprise technologies.
Work with vendors / cross team engineering group / s to provide solutions to complex issues.
Self motivated engineer who is able to prioritize projects, issues and tasks and work under minimum supervision.
Desired Skills and Experience :
3 to 5 years enterprise level administration and troubleshooting experience with Windows Server 2003 & 2008
3 - 5 years experience deploying, supporting, and administering VMware in large virtual server infrastructure environments is a plus
Understanding and experience of networking technologies including AD, DNS, WINS, and DHCP.
Knowledge of Cisco UCS B series blade server chassis and Cisco UCS Manager 2.0 or later.
Familiarity and experience with Cisco, HP or Intel server hardware, firmware, BIOS, RAID, server backups and server security.
Experience working with Citrix NetScaler or ACE Load balancers
Must possess good problem solving and troubleshooting skills in supporting enterprise level clients
Must possess logical and methodical problem solving skills as well as the ability to communicate and justify the resolution process where necessary.
VCP, MCSA or MCSE certifications preferred but not required
What We Offer :
A fun, challenging and rewarding work environment
Professional development and tuition reimbursement
Paid time off and leave of absence programs
Rich wellness program and activities along with wellness incentives
Above & beyond employee recognition programs
Access to local discounts to services and entertainment venues
Social activities including employee events, social hours, holiday luncheons and others