About Wells Fargo
Wells Fargo & Company (NYSE : WFC) is a diversified, community-based financial services company with $2.0 trillion in assets.
Founded in 1852 and headquartered in San Francisco, Wells Fargo provides banking, insurance, investments, mortgage, and consumer and commercial finance through more than 8,500 locations, 13,000 ATMs, the internet (wellsfargo.
com) and mobile banking, and has offices in 42 countries and territories to support customers who conduct business in the global economy.
With approximately 273,000 team members, Wells Fargo serves one in three households in the United States. Wells Fargo & Company was ranked No.
25 on Fortune’s 2017 rankings of America’s largest corporations. Wells Fargo’s vision is to satisfy our customers’ financial needs and help them succeed financially.
News, insights and perspectives from Wells Fargo are also available at Wells Fargo Stories.
Responsibilities include :
Performs a variety of operational tasks for a moderately complex to complex process or functions. Takes accountability for entire process from receipt of work to resolution and closure.
Tasks require coordination of information among various operational areas and customers. Uses multiple online systems.
Duties may include : receiving and reviewing incoming work, contacting appropriate resources as needed; entering transactions into CRT / PC, verifying accuracy;
balancing general ledger accounts; resolving complex customer issues using multiple resources and records; preparing, editing, distributing, and / or correcting specialized and / or complex documents.
Works under general supervision following established procedures. Exercises some judgment within guidelines.
Acts as escalation point for less senior processors for complex issues or transactions, providing training as needed.
conducts local community grant request review and assessment as guided by WF Community Relations policies and procedures
liaises with onshore counterparts
intermediate to advanced proficiency in oral and written communication skills (phone calls, as needed / primary mode of comms : email and IM)
sound judgment or decision making skills
Market Skills and Certifications
Essential Qualifications :
Candidates must be a 4-year college graduate.
Must have 1-2 years of strong experience in Customer Service in a BPO or Shared Services Company.
Strong problem solving skills, critical thinking, self-initiative and keen to detail.
Strong interpersonal and communication skills, MS office knowledge
Excellent English communication skills, both written and verbal.