Platform Technical Analyst
Manulife
Quezon City, PH
1d ago

Job Description

The Finance Systems team manages a complex SOX compliant infrastructure with many inter-related components that provide the repository of financial information required to support the Source of Earnings and other general ledger financial reporting at MFC.

  • They also support the Enterprise-wide critical cash management and treasury solutions including the banking interfaces. There are over 4,000 global users of Finance and Treasury systems worldwide;
  • peak usage occurs during local banking hours and during the quarterly financial reporting cycle. The key responsibilities of the area are : data governance;
  • ongoing operational support (including monitoring, setup, and end user support); application development; supporting global financial process change initiatives and leading change throughout the business units;
  • implementing changes and upgrades to all systems supported by IFS; maintaining a controlled, reliable, accessible and stable financial reporting environment.

    Key Accountabilities :

    Individual Accountabilities :

  • Responsible for seamless functioning of technology and applications for the benefit of internal and external users
  • Assists with resolution of issues surfaced by support analysts
  • Resolves technical issues and record transactions via ticketing system
  • Promotes persistent issues to Engineers and Architects where necessary
  • Enables use of software / platform components through configuration, scripting and provisioning, designs materials and processes to educate users
  • Create and maintain script libraries to triage most common issues
  • Monitors and reports persistent issues to enable Technical Product Owner to manage vendor relationships
  • Escalates persistent issues to engineers and architects where necessary
  • Proactively makes suggestions for improvements based on understanding of availability SLA
  • Platform : Focuses on configuring platform to enable software development
  • Infrastructure : Focuses on configuring infrastructure to support platform
  • Software : Focuses on configuring software to enable application development
  • Contributes to catalogue of scripts and solutions
  • Resolves moderately complex issues with software / platform components
  • Advises on moderately complex issues relating to configuring, provisioning and maintaining software / platform components
  • Strong business acumen, enhances operational process to enhance value proposition
  • Greater positive impact to specific organizational entities
  • Contributes to the success of a team
  • Job Requirements :

  • Advanced proficiency in Windows 2012, 2016 operating systems
  • Advanced proficiency in Microsoft IIS middleware platforms and technologies.
  • Advanced proficiency in secure communication protocols. SSH, sFTP, OpenSSL, Secure Ciphers HTTPS.
  • Advanced proficiency in PGP encryption technology protocols
  • Advanced proficiency in TCP / IP protocol stack, networking and firewall technologies
  • Advanced proficiency in Windows 10 desktop operating systems
  • Basic skills in AIX 7.1 and other UNIX like operating systems
  • Knowledge of MS SQL Database concepts
  • Technical skill and experience in scripting.
  • Strong troubleshooting skills
  • Strong written and verbal communication skills with the ability to effectively communicate with all levels.
  • Flexible and adaptable when dealing with change with a strong awareness and understanding of cultural diversity.
  • Ability to make effective decisions under pressure.
  • Proven ability to multi-task and manage concurrent projects.
  • Excellent presentation and facilitation skills.
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