It’s all about tapping into sentiment and building an emotional connection that keeps customers fanatical about our clients’ brands.
That’s where we come in we create exceptional customer engagement, accelerate digital transformation, and deliver actionable CX (Customer Experience) improvements.
Concentrix is a technology-enabled global business services company specializing in customer engagement and improving business performance.
We partner with ambitious, progressive companies from around the world to future-proof their business and stay ahead of the competition and customer expectations.
Concentrix is searching for a talented CX Journey Consulting Manager to lead a team through transformation projects for large clients and develop recommendations for improvement related to the project initiative.
This role is responsible for developing client relationships, conducting data analyses, and communicating analyses results to project stakeholders.
The Consultant will also possess the leadership aptitude and ability to oversee Associates and Specialists on consulting engagements.
You should be self-sufficient and self-motivated, but also a strong team player. You’ll need strong organizational, multitasking and planning skills as well as a high commitment to quality and outstanding internal and external customer service.
In this role, you will :
Consult with clients on business operations and performance initiatives
Assess client documentation related to existing business processes, capabilities, and metrics to understand the current state client environment
Lead the project team to successfully complete all phases of a data analysis project, including but not limited to : Planning, Data Collection, Data Cleansing, Analysis, and Recommending Solutions
Interact with both external clients and internal resources while at client site to set appropriate expectations and facilitate the due diligence process
Lead interviews, focus groups, and side-by-side observations of client personnel to document current business and operational processes as input to process improvement initiatives
Develop key components of client deliverables (includes : ROI analysis, statistical analysis, strategic assessments, communications, and business processes) and / or oversee the work of Business Associates and Specialists
Conduct internal and client-facing presentations to stakeholders to provide findings and recommended changes for improvement initiatives
Skills you’ll need :
Confidently communicate ideas to senior executives as well as internal and external stakeholders
Desire to work on team deliverables where individual achievements are components of a larger effort
Display an exceptional ability to take initiative and ownership with focus on continuous improvement
Excellent attention to detail
Demonstrated ability to guide and manage customer transformation efforts
Strong problem-solving, analytical, and quantitative skills
Knowledge of statistical concepts and applications
Working knowledge of call centers and self-service channels preferred
Bachelor's degree in related field from a four-year college or university with four to six years of consulting or analytics experience preferred
Advanced Microsoft Office skills
What’s in it for YOU :
An amazing, diverse, global organization full of intelligent people
Endless career opportunities and multiple paths for career development
The ability to TRULY impact an organization and its growth and brand perception
Transparency and visibility throughout a fast-paced, successful growth organization
Apply and see for yourself why Concentrix is incredibly exciting and 225,000+ people around the globe choose to call Concentrix home.