Service Transition Manager
The Maersk Group
Philippines
31d ago

We offer

We are looking for a Transition Manager who can take responsibility for the transition of new build or modified application from Project mode to business-

as-usual. The successful candidate will manage the process of support transition based on existing ITIL processes.

Key responsibilities

  • Manage and Plan the support transition with product development teams, application owner and application manager.
  • Ensure that the transition done at an agreed and acceptable level of quality.
  • Stakeholder Management : Product Manager, Product Owner, Application Manager global as well as regional level
  • Performance Management : Define, track, monitor and act-on various performance metrics on the transition projects. Visualize and present ongoing trends to business stakeholder.
  • Accountable for the Continuous Service Improvements of the transition process
  • Manage transition costs and if applicable budget, giving full cost transparency of the transition.
  • Work closely with the project teams, AM team and support teams to ensure efficient transition.
  • Management and governance of the Service Handover Checklist (SHoC).
  • We are looking for

  • Bachelor’s degree on Computer or IT related course from a reputable college / university
  • More than 5 years of working experience in Application Management and / or Service Transition, preferably in a business facing IT role
  • Exposure to DevOps, Scrum and Agile methodologies a good plus
  • Knowledge in Cloud, Azure, PaaS and SaaS
  • Ability to define customer requirements and translate them into IT solutions
  • Good understanding of service transition from governance to execution
  • Proven experience in influencing stakeholders (preferably mid to senior level management) across departments / organisations
  • Knowledgeable in basic ITIL concepts and principles, ITIL Foundation certification a must
  • Good understanding of IT terminologies and operational processes
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