TaguigEY is seeking talented team members to be part of our finance Client Support team as part of our move to SAP ( Project Mercury ).
This opportunity will enable you to become a key team member of a global leader in Assurance, Tax, Transaction and Advisory services.
In this role, you will play a key role in providing insightful financial advice to the business on opportunity structure, revenue recognition, margin improvement and inventory management as well as recommending best practices for using tools and processes to drive optimum opportunity and engagement results.
The opportunityThe Finance Business Advisor plays a key role to advise and support our client serving engagement teams to effectively manage their projects with EY’s external clients.
There are two main components to this role : providing on-demand financial advisory support to engagement teams and proactive outreach to engagement teams that have been identified as needing support.
Finance Business Advisors are closely connected to a broader network of functional experts as well as to Finance Leaders in the countries they support.
Together, this group teams to share knowledge and continuously improve the support they provide to the client serving community.
The role will provide support virtually in a time zone conducive environment.In summary, the Finance Business Advisor is a finance professional with end-
to-end system, process and policy knowledge who provides the right advice at the right time and partners with other functions to address the issues facing the business as we transform how we operate.
At the Supervising Associate rank, this role has an alignment to the Service Line Director of Finance of a specific region.
As part of that relationship, this role will meet regularly with the regional service line team to conduct oversight by analytics processes to identify partners / engagement teams requiring outreaches from the Service Line Finance Business Advisor Team and provide a summary of ongoing conversations with that group.
Your key responsibilities Analytical / Decision making responsibilities including : o Make relevant decisions to ensure client servers receive a timely and accurate response and where this is not possible, escalate to the appropriate functional expert in a timely mannero Adapt personal style to manage interactions with client servers in order to achieve the best outcomeo When working on client server portfolios, leverage system and finance expertise to prepare for the discussion, including determining topics to be addressed, prioritising them and reaching out to other functional experts if requiredo Use strong analytical skills to determine the leaders / engagement teams in need of outreach.
In addition, a strong relationship should exist with the regional SL team to understand how to best approach these individuals and the additional circumstances that need to be understood to do so effectively.
Multitask and prioritize deliverables including the following activities : o Review open items, prioritize follow up activities and schedule engagement team meetings for the week.
o Spend time responding to client servers queries, which includes activities such as : Reviewing pricing plans Screen sharing to show teams how to perform various activities Ensuring engagement teams are properly prepared for client negotiations from a financial perspective Advising on how to select the correct fields where necessary Explaining downstream impacts of different user choices in Mercury Provide instruction and guidance on various processes and corresponding financial impacts where applicable Collaborate, team and coach including the following activities : o Team with others across Finance to work through project portfolios and advise client serving teams on how to adjust and improve their financialso Provide guidance on local policy and leading practiceso Facilitate system and financial management practice trainingo Contribute to continuous improvement by sharing knowledge and providing support to other team members, constantly leverage leading practiceso Coach / problem solve with more junior Mercury Business Advisors to help develop their skills through job shadowing, advising, informal trainingSkill and attributes for success Fluent and effective communication style in English (C1 level)o Strong verbal and written communication skillso Ability to express and convey ideaso Excellent communication skills (facilitation and presentation skills a plus) Proficiency with firm standard technology such as Outlook, Internet Explorer, Windows, Excel, Word, PowerPointo Experience with Service now, Cisco Finesse and virtual telephony in a contact center is a plus Strong ability to learn quickly and share knowledge Excellent listening skills to provide focused advice, combined with the ability to apply judgment and seek guidance when escalation to a functional expert is appropriate Strong understanding of the client server perspective and the ability to view issues through their lens Logical approach to problem solving such that the end-
solution is delivered to the customer’s satisfaction Professional approach, demonstrating tact and diplomacy Ability to prioritize workload and deliver outputs within strict deadlines.
positive outlook, open, honest and ethicalTo qualify for the role you must have A Bachelor’s degree holder in Business Administration, Accountancy, Finance or related courses A minimum of 5 years of experience in customer relationship support required to perform this positionIdeally, you’ll also have Contact center / Captive (voice) : F&A, Banking, Customer Service experienceOther requirements While overtime is not a requirement, individuals in this role are expected to recognize when extra effort / time is needed to produce optimal outcomes and manage the situation accordingly, working with peers and supervisors to balance workloads as necessary.
June into early July represents the close of the EY fiscal year. As such, this is a problematic time to take vacation in this role.
Peak season) Self-educate and seek additional knowledge by staying up to date with the firm's policies, processes and tools.