Chinese Business Process Associate
Manulife
Quezon City, PH
3d ago

The Opportunity

The customer is the focus of everything we do, and millions of end users rely on our products daily. We believe in the value of empowering Chinese Business Process Associates with the resources to solve critical problems for the future of our business, which is why we need you.

What motivates you?

  • You obsess about customers, listen, engage and act for their benefit
  • You think big, with curiosity to discover ways to use your agile mindset and enable business outcomes
  • You thrive in teams, and enjoy getting things done together
  • You take ownership and build solutions, focusing on what matters
  • You do what is right, work with integrity and speak up
  • You share your humanity, helping us build a diverse and inclusive work environment for everyone
  • We are looking for someone with :

    Technical Skills

  • Ability to use the desktop computer system
  • Booting and shutting down computer, using mouse and keyboard
  • Toggling between multiple applications during each transaction
  • Ability to use email
  • Composing and sending emails
  • Proficient in the use of Microsoft and Excel
  • Soft Skills

  • Excellent in written communication skills in both English and Chinese
  • Ability to compose a grammatically correct, concise and accurate paragraph or follow up
  • Ability to determine the correct follow up questions for a requirement
  • Ability to maintain quality standards
  • Ability to proactively respond to situations (escalations or rush requests)
  • Able to perform timely investigation and decision making
  • Follow up questions
  • Influencing others to act in the best interest of the clients
  • Ability to do multi-tasking
  • Keen attention to details
  • Nice to Haves :

  • Ability to understand simple insurance process or principles
  • Additional information regarding life insurance is an advantage
  • Knowledge on Document Identification and Group Life and Health transaction types
  • Knowledge and expertise on Group Insurance
  • Able to follow product and process protocol
  • Able to determine the missing requirements of all the cases handled
  • On the job you will :

  • Process and capture Chinese and / or English information to the system according to established methods and procedures
  • Issues Chinese and / or English follow-up letters to the clients for outstanding information and clarifications
  • Consistently attain the service level set by the Company
  • Assist colleagues and other teams in their production work upon request
  • Analyze cases with accurate understanding and make necessary recommendation and sound decision
  • Setup cases and identify discrepancies and irregularities during processing
  • Suggest ways on how to improve the current process and team metrics
  • Constantly increase the number of knowledgeable functions handled by the
  • Our commitment to you

  • Our mission; to be a part of making Decisions Easier and Lives Better
  • A leadership team dedicated to your growth and success
  • A bold ambition and set of goals to be a leader in driving transformation in our industry
  • Our best. Every day.
  • Learn more about opportunities with us at jobs.manulife.com

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