Operations Analyst
Manulife
Quezon City, PH
3d ago

Are you looking for unlimited opportunities to develop and succeed? With work that challenges and makes a difference, within a flexible and supportive environment, we can help our customers achieve their dreams and aspirations.

Job Description

IT Operations Analyst

Global Wealth & Asset Management Technology Systems and Platform Services

Manulife Financial is a leading financial services company with principal operations in Asia, Canada and the United States.

In the United States, we are known as John Hancock Financial Services. In 2012, we celebrated 150 years of providing clients strong, reliable, trustworthy and forward-thinking solutions for their most significant financial decisions.

This position supports the Systems and Platform Services Global Support group with a strong focus against the Vulnerability Management program within the Global Wealth & Asset Management (GWAM) Technology Team.

This role involves data analysis including governance, compliance and reporting against Vulnerabilities and the supporting data.

The ability to influence other peoples’ efforts without direct reporting relationships is critical. The successful candidate will have a high degree of attention to detail, a strong understanding of data analysis including the ability to mine data to a granular level.

Responsibilities :

  • Coordinate with support and platform owners across GWAM Technology, Global Information Risk management, Enterprise Technology Services and other 3rd party vendors
  • Assign accountability to Vulnerability remediation owners and track / report their progress
  • Detailed Vulnerability data analysis from numerous sources
  • Current state and trend reporting
  • Manage and maintain Qualys Vulnerability data sources and server inventory for accuracy and completeness
  • Work with internal and external auditors related to Vulnerability process evidence
  • Ad hoc assignment and reporting requests
  • Qualifications :

  • Excellent analytic skills
  • Strong attention to detail
  • Strong organization and facilitation skills
  • Excellent English communication (both written and oral)
  • Action oriented, creative and proactive thinker
  • Power BI experience a strong asset
  • Easily shifts from working independently to collaborating in a team or group
  • Assertive to ask questions and present innovative ideas to improve reporting and processes
  • Ability to produce high quality reports and presentation material
  • Intermediate skills in MS Excel using pivot tables and v-look ups
  • If you are ready to unleash your potential, it’s time to start your career with Manulife / John Hancock.

    About Manulife

    Manulife Financial Corporation is a leading international financial services group that helps people make their decisions easier and lives better.

    With our global headquarters in Toronto, Canada, we operate as Manulife across our offices in Canada, Asia, and Europe, and primarily as John Hancock in the United States.

    We provide financial advice, insurance, and wealth and asset management solutions for individuals, groups and institutions.

    At the end of 2019, we had more than 35,000 employees, over 98,000 agents, and thousands of distribution partners, serving almost 30 million customers.

    As of March 31, 2020, we had $1.2 trillion (US$0.8 trillion) in assets under management and administration, and in the previous 12 months we made $30.

    4 billion in payments to our customers. Our principal operations are in Asia, Canada and the United States where we have served customers for more than 155 years.

    We trade as 'MFC' on the Toronto, New York, and the Philippine stock exchanges and under '945' in Hong Kong.

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