Technical Solutions Analyst
Metro Manila, Philippines
11h ago

TeleTech isseeking a Technical Solutions Analyst to join our Technology Innovation Group Information Technology Project Management Organization (TIG ITPMO).

We're aglobal company that is 46,000+ employees strong. We design, build, and operate exceptional customerexperiences (CX).

In today's fast-paced world, it is not easy to createmeaningful connections with your customers, but that is where we come in.

Wehave been delivering incredible customer experiences for 37 years by unifyingour core capabilities of technology, services, and strategy.

Ourglobal IT organization of 600 supports the entire enterprise that encompassesover 40,000 endpoints across our businesses that empower global and emergingbrands to drive top-line revenue, generate efficiency and cost savings, andenable long-term, sustainable growth.

The TechnicalSolution team serves a pivotal role between TeleTech Enterprise Services (whichinclude such organizations as Human Capital, Legal, and Communications) and ITfunctional domain engineering groups.

The Technical Solution Analyst (TSA) willwork with minimal supervision alongside Enterprise Services stakeholders tocapture, validate, and document business and technical requirements and ensure thatproper approvals and stakeholder review of all requirement and test documentsare conducted before official handoff to the TIG - ITPMO for launch and execution.

What you'll bedoing :

The Technical Solutions Analyst willbe a liaison between business stakeholders and IT to elicit, analyze, document,communicate, and validate requirements and test cases for new and existing EnterpriseServices and IT technology implementations.

The Analyst will understandbusiness problems and can diagram complex business interactions and processesto use in eliciting technical business requirements.

The TSA should have aninterest in enterprise network architecture, telecommunications, cloud computing,and overall contact center technology.

You will be responsible for :

  • Validating and / or processing softwareand process documentation used by multiple departments within TeleTech
  • Identifying problems andopportunities with current and future software solutions for TeleTech
  • Formulating and defining projectscope and deliverables, business and technical requirements, user stories anduse cases, and cross-functional process flows utilizing proven businessanalysis tools and techniques.
  • Clearly describing technicalrequirements for new technologies
  • Facilitation and meeting management withglobal stakeholders and delivery team members
  • Making sure important project detailsare not overlooked
  • Confirming delivered solutions aremeeting the needs of the business and expected measurements of success.
  • Strong time management and abilityto meet time constraints
  • BehavioralCharacteristics (Ethics, Integrity)
  • Desired Skills and Experience :

  • Proficient in English, required
  • Experience with technical analysisor business requirement documentation
  • 3+ years' experience performingbusiness analysis, technical analysis, preferred
  • 2-5 years of call center experience
  • Six Sigma Certified, preferred
  • Related college degree and / or equivalentwork experience
  • Strong attention to details and asolid analytic skill base.
  • Strong knowledge of the following MicrosoftOffice applications : Word, Visio, and Excel
  • What We Offer :

  • A fun, challenging and rewardingwork environment
  • Professional development and tuitionreimbursement
  • Paid time off and leave of absenceprograms
  • Rich wellness program and activitiesalong with wellness incentives
  • Social activities including employeeevents, social hours, holiday luncheons and others
  • For more information and to findmore sales jobs at TeleTech, please visit our website at TTECjobs.comand sign up for our talent communitywhile you're there.

    Notice to external Recruiters and Recruitment Agencies : TeleTech does not accept unsolicited headhunter and agency resumes.

    Headhunters and recruitment agencies may not submit resumes / CVs through this web site or directly to any employee. TeleTech, and any of our subsidiaries, will not pay fees to any third-party agency or company that does not have a signed agreement with TeleTech. #LI-GJ1

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