TeleTech isseeking a Technical Solutions Analyst to join our Technology Innovation Group Information Technology Project Management Organization (TIG ITPMO).
We're aglobal company that is 46,000+ employees strong. We design, build, and operate exceptional customerexperiences (CX).
In today's fast-paced world, it is not easy to createmeaningful connections with your customers, but that is where we come in.
Wehave been delivering incredible customer experiences for 37 years by unifyingour core capabilities of technology, services, and strategy.
Ourglobal IT organization of 600 supports the entire enterprise that encompassesover 40,000 endpoints across our businesses that empower global and emergingbrands to drive top-line revenue, generate efficiency and cost savings, andenable long-term, sustainable growth.
The TechnicalSolution team serves a pivotal role between TeleTech Enterprise Services (whichinclude such organizations as Human Capital, Legal, and Communications) and ITfunctional domain engineering groups.
The Technical Solution Analyst (TSA) willwork with minimal supervision alongside Enterprise Services stakeholders tocapture, validate, and document business and technical requirements and ensure thatproper approvals and stakeholder review of all requirement and test documentsare conducted before official handoff to the TIG - ITPMO for launch and execution.
What you'll bedoing :
The Technical Solutions Analyst willbe a liaison between business stakeholders and IT to elicit, analyze, document,communicate, and validate requirements and test cases for new and existing EnterpriseServices and IT technology implementations.
The Analyst will understandbusiness problems and can diagram complex business interactions and processesto use in eliciting technical business requirements.
The TSA should have aninterest in enterprise network architecture, telecommunications, cloud computing,and overall contact center technology.
You will be responsible for :
Desired Skills and Experience :
What We Offer :
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