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Accenture in the Philippines is currently looking for Customer Service Associates (Insurance / Health) who will be responsible in performing the following day-to-day tasks :
You will be receiving inbound calls to provide customer service support to policy holders, agents, 3rd party callers and new customers.
You will conduct research through maximizing all available resources and provides the necessary information in response to queries from callers.
You will be asks to provide resolutions to caller problems and issues including researching and exploring alternative solutions.
You will create promised solutions or after call work and escalates unresolved issues outside of his / her scope.
What are we looking?
Open to college graduates, college undergraduates and associate degree graduates
Must have at least 1 year of work experience in banking, health, or insurance industry handling voice account
Amenable to work in Alabang, Muntinlupa City
Willing to work on-site once recalled