When you join Verizon
Verizon is one of the world’s leading providers of technology and communications services, transforming the way we connect across the globe.
We’re a diverse network of people driven by our shared ambition to shape a better future. Here, we have the ability to learn and grow at the speed of technology, and the space to create within every role.
Together, we are moving the world forward and you can too. Dream it. Build it. Do it here.
What you’ll be doing...
The Service Delivery Manager will be the key individual overseeing the service delivery process during the life of the contract.
Facilitate and coordinate with Telco and customer resources to complete provisioning of services
Complete Service Request activity according to established deliverables and timeframes, tracking to commitment levels from Vendor and Customer expectations
Provisioning activities initiated through the Remedy Service Request database
Provision all wire line telecom Service Requests, (network, local voice and IXC voice), including installation, moves, adds, changes and disconnects
Perform accurate and prompt processing of all financials related to telecommunications charges
Perform Telecom invoice processing, including payment of Telecom invoices, validation of charges against customer requirements and reconciliation based on contractual rates and inventory
Perform submission of Payables files to the customer
Research invoice issues, perform action items, process adjustments and customer communications
Provide Monthly ROF and variance explanations, including current and out months for the current fiscal year as well as analysis and variance explanations for changes from the previous period
Perform Month End Closing, including accrual and journal entry processing , uploads, budget and ROF variance explanations for each general ledger account
Prepare annual budgets (Spring and Fall), revising as new information becomes available
Analyze variances from previous budget submissions
Use Remedy data to create reports to ensure team efficiency and to meet needs
Work through action items for inquires, billing disputes and carrier related issues
Review and update billing documentation as required
Ability to quickly respond and adapt to additional work requirements and changes in workflow.
Backup bill paying processes, including bill reconciliation, payment and budgeting
Act as Liaison for Customer Field Services, NCC, Engineering and Bill Payment Group
Provide third level escalation for outages VSSI-managed services, Customer Field Services or billing issues and assist in resolving any issue as needed
Ensure that up to date information is available at all times as to the progress of orders that are assigned to individual work queue
Perform reviews of data maintained within various tables to ensure that we have the highest integrity of data
Assist in performing audit checks and reporting on services under contract and reconciling where appropriate
Ensure that all services being installed, changed or disconnected are appropriately associated to the Vendor contracts that are in place.
What we’re looking for...
You’ll need to have :
Bachelor’s degree or four or more years of work experience.
Four or more years of relevant work experience.
Extensive supervisory experience in telecommunications preferably in managing large international accounts.
Even better if you have one or more of the following :
Financial and Accounting experience including forecasting and budgeting
Good written and oral communication skills.
Customer service oriented with exceptional presentation skills supported by impeccable written and oral communications with little or no revision required by management
Proficient in using technology to enhance cost data and information management to include MS Excel, Database applications and MS Project
Skilled at working with multiple Carrier service delivery teams to assure compliance with contract and client’s requirements
Experience in a business operations environment for complex outsourcing contracts
Thorough knowledge of Telecommunications industry and products
Project Management (PMP) certification
ITIL Foundation Certificate and ITIL conversant a plus
ISO 9001 trained is a plus
Diversity & Inclusion
We're proud to be an equal opportunity employer. At Verizon, we know that diversity makes us stronger. We are committed to a collaborative, inclusive environment that encourages authenticity and fosters a sense of belonging.
We strive for everyone to feel valued, connected, and empowered to reach their potential and contribute their best. Check out our diversity and inclusion page to learn more.
COVID-19 Vaccination Requirement
Please note, in countries where there is a COVID-19 related government order or rule, Verizon is required to ensure that all employees accessing our workplace comply with these mandatory requirements.
If you work in one of these locations, you will be required to provide us with your vaccination status prior to joining.
If this, or any other COVID related requirement applies in your location, we will notify you about this before you start work.