Operations Processor 2
Wells Fargo
Manila Philippines
11d ago

Market Job Description

About Enterprise Global Services

Enterprise Global Services (EGS) enables global talent capabilities for Wells Fargo Bank NA., by supporting over half of Wells Fargo's business lines and staff functions across Technology, Operations, Risk Services and Knowledge Services.

EGS operates in Hyderabad, Bengaluru and Chennai in India and in Manila, Philippines. Learn more about EGS at our International Careers website

About the role

The role will perform a variety of operational tasks for a moderately complex to complex process or functions. Takes accountability for entire process from receipt of work to resolution and closure.

Tasks require coordination of information among various operational areas and customers. Uses multiple online systems.

Responsibilities

  • Receiving and reviewing incoming work
  • Contacting appropriate resources as needed
  • Entering transactions into CRT / PC, verifying accuracy; balancing general ledger accounts
  • Resolving complex customer issues using multiple resources and records
  • Preparing, editing, distributing, and / or correcting specialized and / or complex documents
  • Works under general supervision following established procedures
  • Exercises some judgment within guidelines
  • Acts as escalation point for less senior processors for complex issues or transactions, providing training as needed
  • Market Skills and Certifications

  • At least 2 years of tertiary education
  • Strong communications skills, both verbal and written
  • Ability to repair trust and convert negative to positive remarks / experience
  • Self-starter and open to growth and continuous learning
  • Quality-Oriented. Demonstrates high-level of attention to detail.
  • experience with meeting deadlines and attention to detail or quality, or with back office processing experience or its equivalent
  • Meet regulatory and service level agreement deadlines
  • Background in CS, reporting and use of Office tools such as Excel, PowerPoint, Access a plus
  • Amenable to work in shifting schedules (including weekends and holidays) if needed
  • Amenable to work in McKinley Hill, Taguig City
  • We Value Diversity

    At Wells Fargo, we believe in diversity and inclusion in the workplace; accordingly, we welcome applications for employment from all qualified candidates, regardless of race, color, gender, national or ethnic origin, age, disability, religion, sexual orientation, gender identity or any other status protected by applicable law.

    We comply with all applicable laws in every jurisdiction in which we operate.

    APAC

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