Responsibilities for this position may include but are not limited to :
Primary point of contact for expatriates for the life cycle of the expatriate assignment via telephone, email or face-to-face communication.
Counsel expatriates on expatriate policy administration and interpretation, processes and procedures, and provide counsel on regional nuances.
Provide leadership and act as key contact for managers, HR business partners and other Global Mobility Centers of Expertise for any issues involving expatriate administration.
Coordinate with destination services vendors to ensure execution of services, contract terms, and expatriate policy compliance, if applicable.
Identify, investigate, and research complex and unique expatriate issues. Work with management and other groups to develop and assess alternatives and develop solutions recognizing the intent of policy.
Implement the recommended solution with effective change management.
Responsible for the expatriate administration of reviewing expatriate assignment package.
Ensure that the administration of the expatriate services is carried out in accordance to policies and guidelines, and are applied in a consistent and standardized manner across the region.
Ensure resolution of both internal and external customer requests, queries and complaints to provide a high level of customer service.
Required Qualifications :
Bachelor’s degree graduate, preferably in HR, Business or related field
Minimum 5 years of relevant experience, with strong background in customer support
Can quickly build relationships to ensure collaboration with expatriates, management, HR partners and vendors
Ability to work with a multi-cultural and multi-level group of clients
Demonstrated ability to manage changing priorities and work in an extremely fast-paced environment
Excellent analytical, communication (verbal and written) and interpersonal skills
Solid organization and planning skills that display quality mindset and work habits
Ability to follow simple and complex work instructions
High level of ethical and moral decision-making abilities
Proficiency in MS Word, Excel and PowerPoint
Experience with Workday and ServiceNow is an advantage