Global Mobility Specialist
Makati, NCR (Manila), PH
3d ago

Responsibilities for this position may include but are not limited to :

  • Primary point of contact for expatriates for the life cycle of the expatriate assignment via telephone, email or face-to-face communication.
  • Counsel expatriates on expatriate policy administration and interpretation, processes and procedures, and provide counsel on regional nuances.
  • Provide leadership and act as key contact for managers, HR business partners and other Global Mobility Centers of Expertise for any issues involving expatriate administration.
  • Coordinate with destination services vendors to ensure execution of services, contract terms, and expatriate policy compliance, if applicable.
  • Identify, investigate, and research complex and unique expatriate issues. Work with management and other groups to develop and assess alternatives and develop solutions recognizing the intent of policy.
  • Implement the recommended solution with effective change management.

  • Responsible for the expatriate administration of reviewing expatriate assignment package.
  • Ensure that the administration of the expatriate services is carried out in accordance to policies and guidelines, and are applied in a consistent and standardized manner across the region.
  • Ensure resolution of both internal and external customer requests, queries and complaints to provide a high level of customer service.
  • Required Qualifications :

  • Bachelor’s degree graduate, preferably in HR, Business or related field
  • Minimum 5 years of relevant experience, with strong background in customer support
  • Can quickly build relationships to ensure collaboration with expatriates, management, HR partners and vendors
  • Ability to work with a multi-cultural and multi-level group of clients
  • Demonstrated ability to manage changing priorities and work in an extremely fast-paced environment
  • Excellent analytical, communication (verbal and written) and interpersonal skills
  • Solid organization and planning skills that display quality mindset and work habits
  • Ability to follow simple and complex work instructions
  • High level of ethical and moral decision-making abilities
  • Proficiency in MS Word, Excel and PowerPoint
  • Experience with Workday and ServiceNow is an advantage
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