Systems Analysts (JIRA Systems)
cxLoyalty
Manila, Philippines, PH
5d ago

Positon : Systems Analysts (JIRA Systems)

The primary role of the position is to administer, facilitate, assist, and implement processes and procedures to provide internal consumers the best service possible.

Responsible for understanding how to perform application support duties including user administration, application configuration, analytics, and support enhancements and projects as needed to improve system performance and customer experience.

Duties and Responsibilities :

  • Administer (on premise) Atlassian suite of tools : including JIRA, Confluence, and Bitbucket
  • Provide end user coaching, training, and support to internal and external users
  • Design, configure and deploy JIRA workflows
  • Create and update system design diagrams and process documentation
  • Participate in status review meetings and gather requirements from stakeholders
  • Partner with vendors to advise continuous improvement analysis of system and processes
  • Manage deliverables, communications and reporting for ongoing enhancements or tasks
  • Develop metrics, dashboards and advanced filters across applications to provide end-users and business leaders with operational / performance metrics and status reports
  • Promote adoption and best practices of tools and associated methodologies
  • Adhere to standards for process and audit compliance
  • Partner with business and information technology to determine ways to optimize / improve JIRA setup and workflows with key stakeholders in order to understand and implement requirements
  • Establish goals for improving, automating and increasing the technical agility of the organization
  • Requirements :

  • Minimum of five years in Information Technology
  • Understanding of the plugins, apps, extensions, and enhancements currently available for JIRA
  • Experience configuring, operating and troubleshooting JIRA, Confluence and other Atlassian software products, including application server troubleshooting
  • Proficiency with Microsoft Office tools (e.g. Visio, Outlook, Word, Excel and PowerPoint)
  • Solid background with the Project Management methodology
  • JIRA tool set preferred
  • Familiarity with ITSM tools and best practices
  • Ability to communicate, both verbally and written, effectively to internal customers
  • Strong process orientation with good attention to details
  • Excellent analytical and problem-solving skills
  • Apply
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