August 03, 2022
Provides centralized human resource services spanning payroll, benefits, and other transactions. Ensures efficiency of service center operations, technology, and transaction processes.
Establishes standards and procedures for handling employee questions, transactions, and administration of human resource programs.
Coordinates services with human resource information systems, human resource program managers, and technology specialists.
Client Focus :
Perform day-to-day HROSD operations, functions and duties ensuring adherence to service level standards and metrics
Deliver HROSD activities that will be assigned based on appropriate COE process support including but not limited to Talent Acquisition, Compensation and benefits, Talent management, HR analytics, etc.
Administer Service Now resolutions based on assigned access and other HR systems-related support
Assists with maintaining accurate employee records including associate personal files
Participate in ad hoc projects pertains to Human Resources and / or office-wide issues
Follow the defined processes in HROSD
Co-operate on focused process efficiency, monitoring of workload and the implementation of the improvement projects
Identify the potential for better team efficiencies and agree with the leader on their implementation
Fully responsible for keeping employee data accuracy and privacy
Facilitate correct data entry for the new hires and keeping the data records for the existing employees and putting the changes to the HRIS
Sharpen expertise and deep knowledge of the HR issues to gain credibility in different areas
Enrich the processes and the value added services for the internal customer
Facilitate professional excellence through quality delivery of HROSD tasks, expertise in the process mapping and the process designing
HR experience in administering compensation & benefits and handling payroll