Team Leader/ Deputy Manager/ Group Manager - Operations
WNS Philippines
Muntinlupa, Metro Manila, Philippines
3d ago
Job Description

  • Must have good problem solving, decision making & analytical skills.
  • Manages team performance.
  • Provide effective coaching and constructive feedback to subordinates.
  • Performs administrative tasks for Operational support.
  • Lead teams into achieving metric goals, complete monthly deliverable and tasks

Qualifications

  • Minimum Academic Qualification : At least High School/ High Sr. High School, 2nd year College or College Graduates  (15 Years) basis our specific role requirement,  Education Proofs to be submitted at the time of Joining/Offers.
  • System working knowledge required: Basic Computer Knowledge (Citrix, ADUC, Windows OS, basic internet and web-based applications
  • Language proficiency ( English)  - Good/ Excellent
  • Must have at least 4-10  years of work experience as an Operations Team Lead within a BPO setting.
  • Knowledge in of specific Domain/Tools for Travel, Insurance, Healthcare or F&A is  preferred.
  • Must be amenable to work in any shift &  willing to work during weekends and on holidays if required.


 



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