CSR | 33K to 43K Pay | Taguig | Start Asap!*
Acquire BPO
Metro Manila / NCR, PH
5d ago
source : Monster

We’re an outsourcing provider with a difference—offering clients flexible engagement models backed by our solid suite of shared support services.

  • As a Customer Service Representative, your role is vital in keeping our customers happy and contributing to our organizationâ€
  • 153;s growth and success.Â

  • As an Advocate, you will be part of a high-performing customer-centric team in Manila, with opportunities to create a positive impact on people'
  • s lives and the future of work, through our mission : empowering people to realise the full value of their skills.Â

    As a Shore Solutions Inc. employee, you are responsible for complying and enforcing policies and procedure designed to achieve information security.

    You are also responsible for protecting credit card, personal and / or sensitive personal information that you may handle or process during your employment in Shore Solutions Inc.Â

    A SNAPSHOT OF YOUR ROLEÂ

    • Be an ambassador of the business' core values as an advocate.Â

    • Provide top-notch global customer support through fast, efficient, and genuine responses.Â

    • Collaborate with the immediate team, and other AirSupport teams to ensure overall customer product satisfaction.Â

    • Triage tickets and understand ownership for each teams and customer journey segments.Â

    • Own problems. solve the issue from start to finish, but also look at why it happened and how it can be prevented.Â

    • Analyse complex situations, conflicts between users or high-risk escalations and make decisions.Â

    • Identify, analyse and make changes for improvements in process, macros, Help Centre & knowledge base articles.Â

    • Report all the bugs, issues, and assumptions and give feedback on new product launches and experiments.Â

    • Contribute to team goals and projects.Â

    A BIT ABOUT YOUÂ

    • 4 years’ minimum exposure to the BPO / call center industryÂ

    • Experience in Zendesk or any similar CRM toolÂ

    • Willingness to learn and adapt to new tools or softwareÂ

    • Strong written and verbal communication skillsÂ

    • Ability to empathise and understand customer concernsÂ

    • Strong analytical and problem-solving skillsÂ

    • Ability to identify gaps in process and make recommendations for improvementÂ

    • Strong critical thinking and decision making skillsÂ

    • Strong attention to detailÂ

    • Team player; committed to building and contributing to a high-performing teamÂ

    • Adaptable to 24 / 7 shifting schedule.Â

    WHAT SUCCESS LOOKS LIKEÂ

    • Resolution of customer disputes.Â

    • Excellent feedback from customers.Â

    • Achievement of KPIs.Â

    Apply at our Ortigas, Eastwood, Shaw, and BGC recruitment centers : Â

  • Mezzanine floor, Robinsons Cyberscape Beta, Topaz and Ruby Roads, Ortigas Center Pasig City
  • Upper Ground Floor Worldwide Corporate Center (WCC), Shaw Blvd., Mandaluyong City
  • Ground Floor Bonifacio Technology Center, 31st Street corner 2nd Avenue, Bonifacio Global City, Taguig City
  • 6th Floor, 1800 Building, Eastwood Drive, Libis, Quezon City
  • We are open from Monday to Friday, 8am-4pm.Â

    PROMO : Bring as many friends as you can and win P100 worth of GC from each of your referrals. Walk in to our recruitment sites (WCC, BETA, 1800 and BTC / UPTOWN) from November 25, 2019 to December 13, 2019.

  • For faster processing, text : AIRADVOC(space) FULL NAME (space) YES or NO (for BPO experience) (space) BEST TIME TO CALL (ex : I'
  • m available at 9am) send to 09065605043Â

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