Interaction Analytics Analyst
Hinduja Global Solutions Ltd
4d ago
source : Monster

Job Description :

Essential qualifications :

Candidate must possess at least a Bachelor's / College Degree in Mathematics or Equivalent.

Required language(s) : Written & Verbal English Preferably 1-4 Yrs Experienced Employees specializing in Actuarial Science / Statistics or equivalent

Must be willing to work in shifting schedules Essential Skills : Knowledge & Experience in using , MS Office,Minitab, SAS, SPSS

Analytical and problem solving skills Excellent customer service skills

Present data and articulate self well Consistently demonstrate sound judgment

Mentor and develop reports

Rapidly get to the root cause of issues

Design appropriate analysis to support the team in implementing analysis

Knowledge or experience in Interaction Analytics

  • BPO experience is an advantage
  • Knowledge on Basic Quality tools
  • Knowledge in Text and Speech Analytics
  • Willing to work in Eastwood, QC
  • Apply
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