Customer Service Representative
Medgate Philippines Inc.
Makati, PH
1d ago

Job Description

Primary Responsibilities

  • Handle customer inquiries
  • Identify and assess customers’ needs to achieve satisfaction
  • Follow communication procedures, guidelines and policies
  • Do verification with the patient’s HMO provider
  • Record patient’s personal data in the Patient Management System (PMS).
  • Notes down patient’s complaint or reason for teleconsultation
  • Do a quick review of the patient’s history of illness, past illnesses, allergies, and last normal menstrual period for women of childbearing age.
  • Monitor all patients for call back schedule on PMS / DSR.
  • Inform the patient of the following :
  • Waiting time / call back time (if applicable)
  • Scheduling of appointment (if indicated) to a requested Medical Specialist
  • Call the provider hotline for other concerns regarding patient’s teleconsultation (e.g. Request for laboratory procedures, actual consultation with the provider’s accredited specialists, referral to hospitals or institutions if needed.)
  • Review of recommendations done by the Consultant Physician (w / care plan, RX etc.)
  • Minimum Qualifications

    Minimum Qualifications

  • Candidate must possess at least a Bachelor's / College Degree in any field.
  • No work experience required.
  • Good written and verbal communications skills (clear and articulate)
  • Computer literate
  • Willing to work full-time on an 8-hr shifting schedule (24 / 7 business operations)
  • Has a strong grasp of the Medgate Admin culture (Proactive, Results-Oriented and Committed)
  • Has the ability to take a variety of actions to fully comprehend, meet a customer’s needs and achieve total customer satisfaction
  • Responds to customers with an appropriate level of urgency
  • Demonstrates effective listening skills
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