Job Description :
As a Customer Care Representative, you are the primary brand advocate of the account you will be assigned to. You will deliver outstanding support to the customers and clients of the world’s biggest and most sought-after brands.
Qualifications :
Have an experience of at least six (6) months in the BPO industry or other related fields
Have good an above average to excellent communication skills in English
Have working knowledge on computers
Have good customer service, multi-tasking and problem-solving skills
Are willing to work in shifting schedule
Your day-to-day in a nutshell
Answering incoming calls from customers
Resolving customer inquiries / requests
Developing and maintaining accurate files
Ensuring customer requests are handled in an appropriate and timely manner
Utilizing various client-based tools and applications for customer management and servicing
Providing cutting-edge service in a friendly, confident and knowledgeable manner
Perks and Benefits :
Paid training
Competitive salary
Monthly performance incentives
Benefits after six (6) months
Vacation entitlement upon hire
Career pathing and advancement opportunities
Interested and qualified candidates must send an updated resume to mariell neksjob.com
Email Subject : CSR Financial
