Five9 provides businesses reliable, scalable, and secure cloud contact center software designed to create exceptional customer experiences, increase agent productivity, and deliver tangible business results.
We are driven by a passion to transform contact centers into customer engagement centers of excellence. Since 2001, Five9 has led the cloud revolution in contact centers, helping organizations transition from legacy premise-based solutions to the cloud.
Five9 Salesforce System Administrator
To complement our rapid growth, Five9 is looking for a Salesforce System Administrator to join our Information Technology team.
The ideal candidate for this role will be responsible for the administration of Salesforce.com; this includes system configuration, (maintenance, system enhancements / upgrades, etc.
creation of reports and dashboards, data integrations, ensuring data hygiene and integrity. This role collaborates with functional leaders to identify, define, and implement changes and enhancements to meet business requirements in a dynamic, high-growth environment.
He / she have exceptional technical, analytical and problem-solving skills and be comfortable interacting with all levels of the organization.
We are seeking a self-motivated & team-oriented professional, with a bias towards action, who can recognize and make process improvement recommendations and identify new and creative opportunities to leverage Salesforce.
com and its database to support additional business processes or functions.
Implement complex business processes using workflows, process builder, approval processes, and flows.
Customize applications, including page layouts, fields, tabs, and business processes in Lightning Experience.
Manage configuration changes in a sandbox environment and move data between environments using continuous delivery / integration tools such as Flosum.
Deploy new and manage existing Salesforce apps.
Build and manage complex dashboards, views, reports in Salesforce standard and custom objects.
Perform data integrity and manipulation tasks such as merging duplicate records and establishing proper ownership of existing accounts and contacts in accordance with sales territories.
Work with various Salesforce.com standard objects like Accounts, Contacts, Leads, Cases, Campaigns, Reports, and Dashboards.
Identify and recommend areas within Sales and Customer Services processes that can be improved via systems enhancements and automation.
Define object- and field-level security. Maintain role hierarchies and sharing rules to restrict access to users.
Provide day-to-day support and guidance to end users to enhance and increase their knowledge of Salesforce, Communities, CPQ, FinancialForce PSA and RemedyForce.
Bachelor's Degree in Computer Science, Information Science or related technical field experience.
5+ years demonstrated skills and knowledge in designing, building, and implementing custom applications using the declarative customization capabilities of the Salesforce Platform
Salesforce Certified Advanced Administrator certification required.
Certified Platform App Builder certification preferred.
Experience with Salesforce Communities required.
Experience with Salesforce CPQ a plus.
Experience with FinancialForce PSA a big plus.
Custom objects, custom fields, field dependencies and validation rules.
Custom record types, page layouts, workflows, process builder and approval processes.
Profiles, permission sets, sharing rules, and implementing role hierarchies for system security design.
Custom reports, custom report types and dashboard.
Debugging and troubleshooting business process issues.
Testing and deploying Salesforce declarative deliverables.
Salesforce data structures and custom data modeling, including data normalization.
Data cleanup methods and tools, including standardizing, verifying, de-duplicating, importing and generally manipulating Salesforce data.
Excellent analytical, technical aptitude and ability to solve problems.
Strong verbal and written communication skills.
Motivated self-starter with excellent work ethic and team-first attitude.
Ability to work both independently and as a member of a cross-team project group with minimal supervision.
Excellent time management and organization skills with a very keen attention to detail.
Stays current on existing and emerging development tools, platforms, and delivery models.
Must be able to handle multiple, simultaneous tasks effectively and efficiently while maintaining a professional, courteous manner.
Always looking to innovate and improve upon existing processes.
Deeply passionate about helping others.
Annual merit increase based on performance
15% night shift differential pay
Paid Leave with Cash Conversion
HMO with free dependents
While on work from home setup : Internet and meal allowance are provided
Employee Assistance Program for mental and social well-being
Government-mandated Benefits (SSS, PhilHealth, PagIBIG, 13th month pay, Solo parent leave, Special leave for women)