Job Description :
Sutherland is seeking an attentive and analytical person to join us as Quality Assurance Associate Manager. As an Quality Assurance Associate Manager you will be responsible for overseeing the customer service delivery.
We are a group of dynamic and driven individuals. If you are looking to build a fulfilling career and are confident you have the skills and experience to help us succeed, we want to work with you!
Quality Assurance Associate Managers in this role get to :
Guiding the team- Lead the team each day to achieve high levels of performance and customer satisfaction.Strengthening relationships-
Establish and maintain solid communication with clients and team members; understand needs, resolve issues, and exceed expectations.
Increasing Morale- Ensure effective motivational programs are in place and recognitions are frequently earned.
Impacting the bottom line- Develop solid and effective strategies through analysis of reports and employee reviews to maintain and exceed expectations
QualificationsOur most successful candidates will have :
Hands-on experience with strong technical skills on SQL / PLSQL, SQL Server.
Ability to guide the technical team on Sql Server(Dynamic SQL queries).
Excellent written and verbal communication skills is a must
Exposure to the U.S Healthcare domain knowledge will be an added advantage.
Working experience in the Agile SCRUM methodologies.
8-10 years of experience at work
B.E / B.Tech / M.C.A