Req # : 190007416
Investor Services Operations CFS (Custody & Fund Services) Middle Office
Job description : CIC Trades (Client Instruction Capture )- 502 role
About J.P. Morgan Corporate & Investment Bank (CIB)
J.P. Morgan is a leader in financial services, offering innovative and intelligent solutions to clients in more than 100 countries with one of the most comprehensive global product platforms available.
We have been helping our clients to do business and manage their wealth for more than 200 years and we keep their interests foremost in our minds at all times.
This combination of product strength, intellectual capital and character sets us apart as an industry leader. J.P. Morgan is part of J.
P. Morgan Chase & Co. (NYSE : JPM), a global financial services firm.
J.P. Morgan Custody provides Institutional investors access to markets worldwide for the settlement, safekeeping and asset servicing of securities, along with ancillary services such as Foreign Exchange and Liquidity Solutions.
This product suite, along with our Markets business, helps us service our core client segments : Asset Managers, Asset Owners, Insurance / GSEs, Banks / Broker Dealers and Hedge Funds and Alternatives.
We are committed to delivering investor solutions that help clients protect their portfolios, optimize their efficiency and maximize opportunities in diverse global markets.
The CFS Middle Office Department is responsible for ensuring all aspects of operations for clients are completed, transactions are processed on time, exceptions are resolved proactively;
provide single point of contact team and subject matter expertise to the clients. Middle Office covers trade instruction capture, settlement;
fail management, cash instruction capture, projections, overdrafts, asset servicing instruction capture, dividends, foreign exchange, collateral, derivatives lifecycle management and bank loans.
Process and validate trades, investigate and resolve trade-related breaks in accordance with the established work practices and procedures in CIC Trades
Serve as first level authorizer / QA and main contact for escalations. Answer all phone calls and emails pertaining to those relationships and demonstrate ability to resolve queries quickly and accurately
Work with various internal teams such as trade processing, pre-matching, settlements, cash processing, account opening and asset servicing to process transactions and resolve any exceptions on a timely manner.
Respond to and resolve client inquiries on a timely manner
Perform root cause analysis for their respective clients to increase STP and reduce client inquiries.
Partner with client service teams to help change client behavior where required to remove manual processes.
Strong understanding of Risk Management and should be able to manage the issues exceptions above materiality thresholds for resolution
Partner with technology strategy team to help identify internal and external facing technology improvement opportunities.
Ensure all day to day queries dealt with within required SLAs and escalate issues .
Provide operations subject matter expertise and value added services to clients where required.
Maintain the highest individual and team standards for quality assurance as it relates to all investor or fund activity / changes;
ensure team is Always Audit Ready’
Follow JPMorgan's established processes and procedures; Look to modify / iterate processes and procedures to continually improve accuracy, reduce redundancy, and mitigate risk
Perform EOD process to ensure all deliverables were met timely and accurately and that exceptions are appropriately noted.
Attend internal onshore partners meetings, usually via conference call, ensure resolution of follow up items
Active involvement in projects within the team
Bachelor’s degree required (business discipline preferred)
Minimum 4-5 years in Financial Services industry, preferably in custody & fund services, markets or prime brokerage space
Extensive working knowledge of Microsoft Office products including Word, Excel (vlookups, etc.), and Outlook
Excellent prior custody & fund services, markets or prime brokerage operational experience
Ability to work closely with business partners and interact with all staff levels
Ability to be flexible, follow tight deadlines, organize and prioritize work
Experience of working on multi-stream programs
Strategic thinking coupled with practical execution
Strong analytical and problem solving skills including taking the initiative to drive change and enhance controls
Ability to manage through a changing business landscape
Candidate must have a control focused agenda, and a thorough understanding of program / project risk
Anticipate issues and aggressively drive initiatives to ensure results
Self-starter and ability to learn quickly
People and Communication
Strong oral and written communication and presentation skills including the ability to communicate strategic messages clearly and consistently with the team, making linkages to individual goals and accomplishments
Strong relationship management and partnership with a large array of constituents; ability to manage by influence to promote change
Ability to manage by influence to promote change
Proactive in identifying and escalating issues
Business and Subject Matter Knowledge
Strong financial markets product knowledge and understanding of the transaction lifecycle in Custody and / or
Subject matter expertise in Equities, Fixed Income, FX, Collateral, Derivatives
Education and Certifications
Bachelor's Degree required or equivalent