Responsible in having System Integration and Project Implementation and Product Pre-sales background to effectively architect, design, and deploy ITSM tools solution would be desirable.
understanding of the complexities involved in integrating the various modules, functionalities supported, customer requirements compliance.
identify the key customer requirements, seeking RFP clarifications, understanding compliance and SLA requirements, envisage the high level solution and work with the Subject Matter Experts to come out with the efforts involved for its implementation.
Bachelors Degree in Computer Science, Information
At least 6-10 years of related experience
At least 2 -3 years of experience in ServiceNow Solutioning
At least 2 -3 years of experience of Microfocus and Splunk bases monitoring solution and hand on implementation of the solutions
Strong background in ITIL methodologies including, Change, Incident, Problem and Knowledge Management.
Technical architect for BMC Remedy, ServiceNow, HP OM stack, BPPM, Splunk and other tools related solutions, including understanding and documenting the architecture
Ability to generate High Level Design, High Level BoQ and other technical documents for Solutioning
The role requires both broad technology knowledge and the ability to architect a solution by mapping a customers requirement to an end-to-end technology solution.
The candidate should possess a strong knowledge of Servicenow technologies. Expert level knowledge of ServiceNow ITSM Suite, ServiceNow Asset Management, ServiceNow Change Management and CMDB is required.
ITIL and ServiceNow certifications are preferred.
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