Process Associate - Cash Application
Genpact
Quezon City, Philippines
2d ago

Responsibilities

  • End to End Cash application activities including adjustments
  • Respond to email / phone queries related to cash application
  • Research and analyze the misapplied cash
  • Follow-up with various departments to get supporting documents to apply cash
  • Bank and account reconciliation
  • All month end activities
  • Find opportunities and recommend solutions for process and automation improvements
  • Daily reporting of individual and team performance
  • Process ad hoc requests in a timely manner.
  • Deliver quality customer service by researching and responding to all internal & external partners’ inquiries quickly, optimal and expertly.
  • Call out problems to senior staff members and or management as appropriate.
  • Qualifications we seek in you

    Minimum qualifications

  • Any Graduate
  • Strong Communication Skills (verbal and written)
  • High Energy level
  • Preferred qualifications

  • Good customer handling skills
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