Mandarin Service Desk Engineer (Php 110&000& Dayshift)
J-K Network Services
Taguig, PH
6d ago
source : Bossjob

Mandarin Service Desk Engineer (Php 110,000, Dayshift)

Digital Technology CompanyMcKinley, Taguig CityPhp 80,000 - Php 100,000English, MandarinMultilingual Filipino


  • 13th-Month Pay
  • Government-Mandated Benefits

    Company Profile : This is a well-known international digital technology company that provides the best customer & IT services in Healthcare, Financial, Telecom, Media, Insurance, Manufacturing and many more industries.

    Other qualifications :

  • Basic understanding of AD, AD groups, Security Groups, etc
  • Good technical expertise on Windows 10, Office365 and MS Products
  • Understanding and experience in supporting Antivirus software
  • Understanding of Windows patch and other security updates
  • Should have understanding on MFA (Multi-Factor Authentication)
  • Experience in working with remote support tools
  • Good Knowledge on Voice Video Conferencing solutions
  • Basic understanding on Printer Support
  • Good Understanding of ITSM tools Preferably ServiceNow
  • Should have good understanding on ITIL process
  • Duties :

  • Manage and monitor all installed systems and infrastructure
  • Install, configure, test and maintain operating systems, application software and system management tools
  • Proactively ensure the highest levels of systems and infrastructure availability
  • Ensuring user queries or issues are captured, validated, and triaged for further processing.
  • Ensuring that various types of information are communicated to users through the appropriate channel(s).
  • Requirements :

  • Bachelor's degree
  • Amenable to work in McKinley, Taguig and in shifting schedule
  • Should have experience in voice support
  • 1-3 years of Experience in technical Voice Support or ServiceDesk
  • Proficient in Mandarin and English (both speak, read and write)
  • No gender preferences and age limit
  • Must be able to work in shifting schedule
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