The ideal candidate will be a master of project management and be able to coordinate with internal departments, external stakeholders and key vendors to guarantee the success of internal and external programs on behalf of AffinityX.
This position provides ongoing project support to the AffinityX team.
Responsibilities of this position include software project management, client interaction for development items such as integrations, and overall product roadmap support for new feature development and releases.
This candidate will interact with internal and external clients to drive and coordinate all project activities to ensure project goals and milestones are identified, communicated and delivered.
Coordinate day-to-day project activities of new and existing client accounts
Develop and maintain all implementation plans, internal documentation and external communications on project activities
Proactively interact with internal and external clients to ensure project plans and milestones are on track
Provide project updates on a consistent basis to various stakeholders about strategy, adjustments, and progress of projects
Manage project milestones using tools such as Jira and agile development methodologies
Help translate client and internal needs into requirements for development
Interface with development, operations and sales to provide assistance, clarification and understand status and blockers
Assist in troubleshooting issues with internal and external systems to drive a faster resolution
Ensure the quality and timeliness of software deliveries
Capture internal / external customer satisfaction data and provide feedback and analysis to internal teams
Coordinate with cross-functional and training teams on any onboarding client-specific and training documentation and ensure compliance with the onboarding and training requirements as per SOW / CCR
Handle client inquiries, quickly identify project obstacles and provide proactive resolution
Author and maintain product documentation as required
Candidate Profile :
BA / BS degree or equivalent relevant experience
3-5 years of experience in technical project management
3 years experience with order workflow systems
Experience working with API integrations
Experience with Business Intelligence applications and technologies
Experience in digital / online advertising, agency project management, and / or mobile or related environment a plus
Strong technical writing skills and ability to convey technical concepts for non-technical clients or partners to understand;
superior written and oral communication skills
Results-oriented, highly productive, motivated, excel under pressure, and a problem solver who can multi-task and prioritize effectively
Motivated, highly analytical and problem-solving skills with an attention to detail
A team player, proven ability to develop strong relationship with professionals of all levels