ManilaExperience and Skills : Assist in the development and implementation of new products / services / enrollments / business processes for clients.
Analyze requirements and gather deliverables to ensure that each implementation phase is accurately carried out and managed.
Perform maintenance on existing client accounts and provide sales or consultative support to clients.Utilize data obtained from sales departments / staff members to establish and update client-
specific information on assigned products.Create and maintain effective professional relationships with peers and other departments to coordinate and produce data for pre-
implementation validation.Analyze, assess and document client requirements while adhering to company established protocols and procedures.
Review client-facing deliverables to ensure that the implementation team is delivering consistent support to each client.
Provide advanced problem resolution and troubleshooting support for each client account.Develop and innovate activities to promote effective supplier management activities to ensure successful supplier sourcing and qualification.
Create, develop and manage back office processes and tracking systems to ensure delivery of required support in the implementation and maintenance of new client programs.
Develop, create and distribute all operational and business reporting directives. Job Responsibilities : Supports clients during User Acceptance Testing and Systems Integration Testing phasesOversee the import of demographic information, possibly including benefit elections, for each clientAccurately and timely meet all assigned tasks as defined within the project timeline that lead up to the software application going live for the client.
You can expect to work on multiple implementations at one timeManage multiple client configurationsWork within tight timeframes in a fast paced environmentAct as liaison / facilitator across technical and operational departments such as Payroll Integration and Electronic Data InterchangeSupport requirements gathering discussionsWork internally to ensure client needs are met and integrated within enrollment, payroll and electronic data interchange platformsMaintain a thorough knowledge of eEnrollment and other Enterprise applicationsContinually learn and become an expert on software that is updated quarterlyProvide ongoing solutions and support during the go-
live transition period to the Account Management teamBachelor's degree requiredExperience working with data and / or in an analytical roleProfessional experience working with external clients in a team environmentKnowledge of benefit plans / structures is a plusKnowledge of technical development, PM methodologies and / or SDLC is helpfulAble to write technical and operational process documents as neededResponsible for configuring Benefit software that meets the needs of complex client requirements established for benefits enrollment, payroll integration and carrier transmission.