Customer & Partner Success Associate
Schneider Electric
Cavite, 40, PH
12h ago

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Job Description

Customer & Partner Success Associate (Sales)-005IYE

To proactively drive EcoStruxure IT SaaS (Software as a Service) customer and partner success by providing external stakeholders with timely and useful assistance and guidance using video conferencing, phone and email.

To build relationships and drive business opportunities by being a trusted advisor for your accounts. To make sure that all new EcoStruxure IT customers and partners are on boarded as fast and efficiently as possible to ensure high satisfaction and commitment.

To work closely with the rest of the SPD Digital Software and Services group to enable a high degree of organizational learning and agility from each and every interaction.

Responsibilities :

Conducting welcome calls with newly registered users of EcoStruxure IT.

Onboarding new customers and partners that sign up for the EcoStruxure IT platform. This includes assisting the technical deployment of the softeware along with initial training on software usage.

Handling entry level technical support requests from EcoStruxure IT customers or escalating to appropriate team in the LoB.

Conducting follow up calls with customers / partners that have responded negatively to satisfaction surveys

Generating leads for upsell and cross-sell of EcoStruxure IT products and services based on customer needs

Conducting ad hoc user training with key accounts

Qualifications

Education : Bachelor’s Degree in Business or Communications is preferred

  • 1-3 years of experience in Technical Support, Inside Sales or other customer relations function;
  • Experience of the IT industry preferable;
  • Fluency in English is required;
  • Perfect command of written and spoken English language;
  • PC skills (MS Windows & Office, CRMs, ERPs);
  • Technical background, ability to learn, understand and present new product ranges in full (including software);
  • Proven ability to perform proactively on own initiative, as well as in a team environment;
  • Ability to organize tasks efficiently towards achieving specified goals, able to define and prioritize specific goals and objectives;
  • Clearly present written, oral and visual information and influence others while building rapport and credibility;
  • Strong will to compete, win and achieve in business environment.

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