PH Customer Relationship Officer - REF134V
TSA Group
Pasay, Philippines
4d ago

Job Description

This role is pivotal to the overall sales proposition of TSA in answering inbound phone calls and providing high level post sale customer service involving billing, general inquiries and basic troubleshooting for both external & internal clients.

What will a normal day look like?

You will engage customers, build rapport, retain customers by understanding their needs and offering value added solutions that will drive brand loyalty and advocacy for Telstra.

You will also be required to :

  • Navigate through multiple systems and customers whilst maintaining customer engagement
  • Address concerns from new and existing customers
  • Work a day shift roster, Monday - Friday, 8am - 5pm (potential weekend and overtime shifts)
  • Work towards achievable Customer Service targets and KPIs
  • Provide class leading customer experiences
  • If you have previous customer service experience, love technology and are looking to kick-start your career, you could be just the person we are looking for.

    Qualifications

  • Excellent communication skills
  • Customer Service background is preferred in a BPO setting
  • High school graduates must have at least 1 year BPO experience. College level applicants, BPO experience is an advantage
  • Must be goal oriented, driven and motivated to deliver results
  • Must have the ability to focus while multitasking
  • Must be analytical in finding solutions and pinpointing problems
  • Must have a positive mindset
  • Must be tech savvy
  • Applicants who supported Telstra in other companies are subject for rehire eligibility check*
  • Priority will be given to successful applicants with valid NBI clearance and government numbers.
  • Online applications only
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  • Terms & Conditions apply
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