Customer Service Support (E-Commerce Experience)
ZigZag Careers
Pasig City, Ortigas Center - Metro Manila, PH
1d ago

We're looking for a positive, self motivators with a ‘can-do’ attitude and passion for  customer service. You will communicate with Australian customers and sellers through inbound/outbound phone calls, live chat and tickets, via our Zendesk ticketing software as thoroughly and efficiently as possible.

This can be a significant amount of work, so make sure you are up for a high-volume daily workload. You will have us to help you along the way!

As a Customer Service Agent, you will be chatting with our customers making sure they have all the information they need, feel they are being heard and actions are being taken.


  • Educate customers about submitting enquiries and accessing their Account 
  • Effectively manage multiple interactions and adapt to change within a fast-paced work environment
  • Understand the customer requirements and effectively communicate a solution
  • Liaise with internal departments, account managers and our tech team.

Skills and Qualifications:

  • A peacemaker and a quick thinker. You will thrive on solving the tricky tickets. 
  • Comfortable speaking to people, in a friendly and conversational way, not robotically.
  • Should have a couple of years customer service experience in handling e-Commerce.
  • Demonstrated ability to work well under pressure, managing conflicting priorities and tight deadlines
  • Resourceful when encountered with uncertain situations
  • Fast response time and fast typing speed
  • Strong attention to detail, problem-solving skills
  • Excellent written communication skills (grammar, spelling, sentence structure)
  • Must be patient and calm with frustrated customers
  • Must have the confidence to say ‘no’ to customers
  • Experience with Zendesk ticketing software is a plus


This opportunity is for temporary WORK FROM HOME setup.

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