Customer Service Support (E-Commerce Experience)
ZigZag Careers
Pasig City, Ortigas Center - Metro Manila, PH
1d ago

We're looking for a positive, self motivators with a ‘can-do’ attitude and passion for  customer service. You will communicate with Australian customers and sellers through inbound/outbound phone calls, live chat and tickets, via our Zendesk ticketing software as thoroughly and efficiently as possible.

This can be a significant amount of work, so make sure you are up for a high-volume daily workload. You will have us to help you along the way!

As a Customer Service Agent, you will be chatting with our customers making sure they have all the information they need, feel they are being heard and actions are being taken.

Responsibilities:

  • Educate customers about submitting enquiries and accessing their Account 
  • Effectively manage multiple interactions and adapt to change within a fast-paced work environment
  • Understand the customer requirements and effectively communicate a solution
  • Liaise with internal departments, account managers and our tech team.

Skills and Qualifications:

  • A peacemaker and a quick thinker. You will thrive on solving the tricky tickets. 
  • Comfortable speaking to people, in a friendly and conversational way, not robotically.
  • Should have a couple of years customer service experience in handling e-Commerce.
  • Demonstrated ability to work well under pressure, managing conflicting priorities and tight deadlines
  • Resourceful when encountered with uncertain situations
  • Fast response time and fast typing speed
  • Strong attention to detail, problem-solving skills
  • Excellent written communication skills (grammar, spelling, sentence structure)
  • Must be patient and calm with frustrated customers
  • Must have the confidence to say ‘no’ to customers
  • Experience with Zendesk ticketing software is a plus

 

This opportunity is for temporary WORK FROM HOME setup.

Powered by JazzHR

Report this job
checkmark

Thank you for reporting this job!

Your feedback will help us improve the quality of our services.

Apply
My Email
By clicking on "Continue", I give neuvoo consent to process my data and to send me email alerts, as detailed in neuvoo's Privacy Policy . I may withdraw my consent or unsubscribe at any time.
Continue
Application form