Call Ctr Planning Analyst 1
Wells Fargo
Metro Manila, Philippines
2d ago

About Wells Fargo

Wells Fargo & Company (NYSE : WFC) is a leading global financial services company headquartered in San Francisco (United States).

Wells Fargo has offices in over 20 countries and territories. Our business outside of the U.S. mostly focuses on providing banking services for large corporate, government and financial institution clients.

We have worldwide expertise and services to help our customers improve earnings, manage risk, and develop opportunities in the global marketplace.

Our global reach offers many opportunities for you to develop a career with Wells Fargo. Join our diverse and inclusive team where you will feel valued and inspired to contribute your unique skills and experience.

We are looking for talented people who will put our customers at the center of everything we do. Help us build a better Wells Fargo.

It all begins with outstanding talent. It all begins with you.

Market Job Description

Provides summary reporting and data analysis for Call Center volumes and productivity to maximize staffing and meet service level commitments for multiple support channels : email, chat and phones.

Develops site / regional recommendations based on forecasting and other analysis performed. Negotiates and redesigns schedules in the workforce management system to meet division performance and productivity requirements.

Works directly with lead and site management teams. May coordinate medium-scope projects or parts of an enterprise-wide project.

Performs additional duties including : writing data queries, performing data mining, facilitating project work, staffing and call volume modeling.

Negotiates and redesigns schedules in the workforce management system to meet division performance and productivity requirements.

Works directly with lead and site management teams. May coordinate medium-scope projects or parts of an enterprise-wide project.

Performs additional duties including : writing data queries, performing data mining, facilitating project work, staffing and call volume modeling.

Market Skills and Certifications

Knowledge in Genesys, CMS, CC Pulse will be preferrable

Knowledge in sql, visual basic or any programming

We Value Diversity

At Wells Fargo, we believe in diversity and inclusion in the workplace; accordingly, we welcome applications for employment from all qualified candidates, regardless of race, color, gender, national or ethnic origin, age, disability, religion, sexual orientation, gender identity or any other status protected by applicable law.

We comply with all applicable laws in every jurisdiction in which we operate.

69041

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