Japanese Service Delivery Lead
The VITO Group
Metro Manila, Manila, Philippines, Philippines
5d ago

SLL 1787 - Japanese-Service Delivery Lead

Career Level : 7

  • Responsible for daily operational performance management and ensure both contractual and operational KPIs are met (responsibility of delivering the service within agreed deadlines and at the required quality)
  • Act as point-of-contact of the company and the client in the following areas, but not limited to, billing, credit management, cash applications, order management, and collections;
  • Act as an escalation point for all Order-to-Cash related issues raised by the client. Ensure the fast resolution of these issues and find ways as well to prevent them from happening again
  • Communication with the client to ensure that the AR department complies with the latest changes in the procedures
  • Develops good client relationships and good relations with the colleagues
  • Lead client meetings to discuss debtor performance and address issues as required
  • Actively seeks opportunities for Continuous Improvement initiatives to improve collection-related processes, services and deliverables to the client
  • Prepares forecasts / budget for the Team and conduct manual invoicing
  • Review account status for credit release
  • Educational Qualifications

  • CPA an advantage but not required; preferred are graduates of accounting, business or its branches;
  • Others

  • Proficient in MS Office, SAP, or any accounting-related ERPs
  • Strong verbal and oral communication & client-facing skills
  • Minimum 4-5 year experience in the finance and accounting field; preferably with experience in procure-to-pay processes;
  • Positive approach in supporting customer & company needs
  • With managerial or supervisory experience; must be able to lead a team of supervisors / team leads
  • Goal-oriented individual with strong time and task management.
  • Organized and methodical person with logical approach in addressing issues and strong analytical skills
  • Ability to solve urgent matters and work under pressure
  • Ability to impose a proactive spirit in the team
  • Flexibility, especially in the period of month / quarter / year-end closing
  • Language : Japanese - N3 / N2

    Fluent in English

    Domain and Related Tools :

    MUST HAVE BPO Experience

    With F&A educational background, F&A experience, MS Office skills and F&A ERP skills

    Working Conditions

  • Moderate to no travel depending on project involvement
  • Overtime and On-Call may be required
  • Client holidays are observed instead of Philippine or local holidays
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