Content Quality Analyst
London Stock Exchange Group
Upper McKinley Bldg, Taguig, PHL
4d ago
  • Help in designing, developing and implementing metrics (process, operations, VoC, service, business, etc) that focus on capturing current health of the process / team and achieving the objectives of Corporate Disclosure.
  • Manage escalation path for data queries and communicate questions and concerns to the team and management.
  • Works with various operations and support teams to publish reports / dashboard that would be used by managers & leadership teams
  • Supports process reviews, ideations and improvements projects along with the S&Q specialists
  • Ensure MOW’s are documented and maintained
  • Provides appropriate advice and feedback in metrics and measurement solutions including root cause analysis (RCA), action plans and see actions through to completion.
  • Participates in Process Re-engineering objectives, specific goals, measures, and metrics
  • Drive process improvement initiatives through idea generations & recommendations
  • Work with a team to provide end to end continuous quality improvement
  • Consult and work with management in identifying process improvement opportunities
  • Participate in the design, development, implementation and monitoring of quality programs
  • Provides quality support on projects such as building of new data, monitoring targets and criteria for success. Provides appropriate advice and expertise in the area of Quality and Improvement to Project functions and activities
  • Produce quality dashboards along with qualitative / quantitative insights helping the senior leadership team in drive business decisions
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