Customer Service Representative (CSR)
BUNCH
Makati, Metro Manila, Philippines
5d ago
source : Kalibrr, Inc.

Job Description

Customer Support Representatives at BUNCH are the visible partner of our clients. We work only with global technology startups in a high growth stage.

We are offering a career to an empathetic, passionately communicative and outgoing person to join our technology team.

The responsibilities you will have at BUNCH are :

  • Engaging with customers and users on chat - occasional inbound or outbound calls
  • Responding to email and support tickets
  • Ensuring a high Customer Satisfaction level
  • Reporting key metrics
  • At BUNCH we use data to measure performance. You will have no supervisors and every person is accountable for their own results.

    You will have the opportunity to work with startup / technology companies in their growth-stage, explore technology, and design your own career.

    Apply now and get involved in the next wave of new technology startups.

    Minimum Qualifications

  • Excellent writing, grammar and punctuation skills
  • Outstanding empathy levels in chat conversations
  • Ready and confident to take (occassionally) calls
  • Knowledge of Customer Support Software like Zendesk
  • Willing to work on shifting schedule
  • Willing to work in Makati
  • Willingness to develop a long term career in a high-demand, high-reward environment
  • Apply
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