Collections Agent - Manila - Can Start Asap!
HR Network Inc.
Manila, National Capital Region (PH), PH
6d ago

RESPONSIBILITIES

  • Negotiate payment terms / arrangements if applicable.
  • Review account status / information thoroughly to understand the customer’s inquiry / need.
  • Respond to inquiry / need and decide upon the most appropriate solution, if applicable.
  • Recommend appropriate solutions, products and / or alternative options to resolve customer inquiry / need, if applicable.
  • Overcome consumer objections; refer complaints immediately to the appropriate MC / TL / relevant department.
  • Engage with customers on all inbound / outbound calls, emails, and other channels of communication applicable and / or supports to update customer’s account information
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