Service Desk
Elevate Services
Taguig, Metro Manila, Philippines
13d ago

Help us shape the future. Elevate is changing the way legal support services are delivered and we are looking for creative, innovative people who can help.

If you are a client-focused professional who wants your creative and innovative ideas to make a difference, Elevate's team of highly regarded legal service experts could be the right fit for you.

Role Description

  • Act as an primary point of contact for all IT issues
  • Responsible for ensuring prompt response and resolution network alerts
  • Responsible for recording all incidents and ensure prompt escalation to concerned teams
  • Provide insights on operational issues and able to generate an action plan towards resolution
  • You Might be the Right Person If...

  • You are comfortable in a 24 / 7 working environment
  • You have solid foundation or understanding of network technologies
  • You have strong oral and written communication skills
  • You have an enthusiastic, can do, customer service driven attitude
  • You have excellent planning and documentation skills
  • You have the ability to identify a critical problem and escalate it to the right contact
  • You are able to work with minimal supervision
  • You can quickly learn new systems, processes and software
  • You have strong attention to detail, analytical and critical thinker
  • You understand how system and network alerts work
  • You are willing to be trained and pass certification requirements
  • Specifically You Will...

  • Act as an initial point of contact for all IT issues
  • Respond, log and update IT related queries in the incident management tool
  • Respond to and resolve queries in an effective and efficient manner
  • Remain accountable for timely and effective resolution of issues
  • Escalate L2 IT issues to other IT teams
  • Maintain up to date asset records for staff and upload them in the centralized documentation platform
  • Coordinate with our technical vendors to resolve issues
  • Analyze network-related issues and diagnose at which network layer an issue resides
  • Ensure all alerts are responded to within defined SLA
  • 149; Analyze, diagnose and resolve L1 network-related issues

    Skills for Success

  • Strong verbal and written communication skills
  • Strong network fundamentals
  • Attention to details
  • Critical thinking
  • Technical Skills

  • System Administrator experience (required)
  • Cisco administration experience (required)
  • CCNA or other certifications (desirable)
  • Programming background (desirable)
  • Experience

  • 2 years; experience in network monitoring, system and / or network administration
  • Qualifications

  • BS in Computer Science or any related IT field or
  • Equivalent IT experience
  • Elevate is the law company. We provide consulting, technology and services to law departments and law firms. Our global team of lawyers, engineers, consultants and business experts improve efficiency, quality and outcomes for customers worldwide.

    Elevate’s achievements and distinctions include :

  • Ranked on the Inc. 5000 list of Fastest-Growing Private Companies two years in a row.
  • Ranked as a top Global Services Provider by Chambers & Partners three years in a row.
  • Lead Partner of the FT Innovative Lawyers Awards.
  • At Elevate we live our core values :

  • We Deliver. We are careful about the commitments we make to our customers and each other. We do what we say we will.
  • We Innovate. We celebrate creativity. We challenge the status quo and continuously ask ourselves, and each other how can we improve.
  • We Care. We listen to our customers’ needs and help them solve their business problems. Our work is a positive influence on our personal lives and the lives of our families.
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