Help us shape the future. Elevate is changing the way legal support services are delivered and we are looking for creative, innovative people who can help.
If you are a client-focused professional who wants your creative and innovative ideas to make a difference, Elevate's team of highly regarded legal service experts could be the right fit for you.
Act as an primary point of contact for all IT issues
Responsible for ensuring prompt response and resolution network alerts
Responsible for recording all incidents and ensure prompt escalation to concerned teams
Provide insights on operational issues and able to generate an action plan towards resolution
You Might be the Right Person If...
You are comfortable in a 24 / 7 working environment
You have solid foundation or understanding of network technologies
You have strong oral and written communication skills
You have an enthusiastic, can do, customer service driven attitude
You have excellent planning and documentation skills
You have the ability to identify a critical problem and escalate it to the right contact
You are able to work with minimal supervision
You can quickly learn new systems, processes and software
You have strong attention to detail, analytical and critical thinker
You understand how system and network alerts work
You are willing to be trained and pass certification requirements
Specifically You Will...
Act as an initial point of contact for all IT issues
Respond, log and update IT related queries in the incident management tool
Respond to and resolve queries in an effective and efficient manner
Remain accountable for timely and effective resolution of issues
Escalate L2 IT issues to other IT teams
Maintain up to date asset records for staff and upload them in the centralized documentation platform
Coordinate with our technical vendors to resolve issues
Analyze network-related issues and diagnose at which network layer an issue resides
Ensure all alerts are responded to within defined SLA
149; Analyze, diagnose and resolve L1 network-related issues
Skills for Success
Strong verbal and written communication skills
Strong network fundamentals
Attention to details
System Administrator experience (required)
Cisco administration experience (required)
CCNA or other certifications (desirable)
Programming background (desirable)
2 years; experience in network monitoring, system and / or network administration
BS in Computer Science or any related IT field or
Equivalent IT experience
Elevate is the law company. We provide consulting, technology and services to law departments and law firms. Our global team of lawyers, engineers, consultants and business experts improve efficiency, quality and outcomes for customers worldwide.
Elevateâ€™s achievements and distinctions include :
Ranked on the Inc. 5000 list of Fastest-Growing Private Companies two years in a row.
Ranked as a top Global Services Provider by Chambers & Partners three years in a row.
Lead Partner of the FT Innovative Lawyers Awards.
At Elevate we live our core values :
We Deliver. We are careful about the commitments we make to our customers and each other. We do what we say we will.
We Innovate. We celebrate creativity. We challenge the status quo and continuously ask ourselves, and each other how can we improve.
We Care. We listen to our customersâ€™ needs and help them solve their business problems. Our work is a positive influence on our personal lives and the lives of our families.