The People Mobility Case Management Senior Analyst manages the delivery of services (from demand planning to pre-assignment activities, during assignment until repatriation to Philippine cross border employees, particularly for complex cases, whether inbound and outbound, assigned to her / him.
S / He acts as the single point of contact for these assigned employees and business entities on all people mobility related matters.
The role serves as the sub-team’s point of contact in the tower lead’s absence and shall be the designated subject matter expert for requests for People Mobility process trainings, brownbag sessions and advisory services.
Manage the delivery of people mobility services to assigned Philippine cross border assignees, particularly complex cases.
Respond / Resolve business entities and employees queries on people mobility services, policies, and programs.
Assist the People Mobility Leads in setting up Global Careers Program for the Philippines, and in representing the organization in all people mobility related meetings, initiatives and projects.
Acts as the secondary point of contact for vendor management matters.
Serve as the point of contact in the tower lead’s absence.
Facilitate requests for advisory services, PM process trainings and brownbag sessions.
Prepare and submit case reports as may be required.
All other tasks particularly people mobility related ones that the leadership may assign.
Bachelor’s Degree in Business, Commerce, International or Diplomatic and Consular Affairs Studies, or other related fields.
At least 2-3 years people mobility experience from corporate setting, immigration, embassy or travel agencies
Must be knowledgeable in People Mobility policies
Knowledgeable in Visa Immigration on EMEA / US Regions
Proficient in using MS Excel, preferably good in reports generation
Good stakeholder management
People management experience is an advantage