We are looking for enthusiastic and skilled problem-solvers to join our team as a Collection Specialist.
You will be an integral part of our Customer Support Center by fielding calls and questions as well as assisting with other administrative functions.
You will work with both our internal and external partners in a team environment and independently while assisting in the continued growth of our company.
Communicate directly with customers to collect debts and resolve outstanding balances.
This primary function requires a high level of customer service, persuasion, and negotiation skills, as well as a mind for problem-solving to work with customers to resolve their debts and collect payment.
Managing large amounts of inbound and outbound calls in a timely manner
Following call center scripts when handling different topics
Identifying customers’ needs, clarify information, research every issue and providing solutions
Seize opportunities to upsell products when they arise
Build sustainable relationships and engage customers by taking the extra mile
Keep records of all conversations in our call center database in a comprehensible way
Frequently attend educational seminars to improve knowledge and performance level
Meet personal / team qualitative and quantitative targets
Required Experience :
Previous experience in a customer support role.
Track record of over-achieving quota
Strong phone and verbal communication skills along with active listening.
Familiarity with CRM systems and practices
Customer focus and adaptability to different personality types.
Ability to multi-task, set priorities and manage time effectively.
Highly reliable with the ability to maintain regular attendance and punctuality.
Excellent English oral and written communication skills.
High school or College Undergraduate.
Must be 18 or older
Willing to work US time zone.