Customer Service Representative - Spanish Bilingual

360training

Fort Bonifacio Global City, Taguig

4d ago

Who are we?

We are a high growth regulatory approved online training and certification company. 360training is backed by one of the Premier Private Equity firms in the US and is looking to rapidly expand their nationwide footprint in United States.

360training (with offices in Austin, TX, Karachi, PK, and Manila, PH) is a leader in online training and certification across a wide range of industries and professions.

360training provides customers with the training they need to get the jobs they want. Over the years, we have continued to grow our expansive library of regulatory-approved training courses with new content suited for today’s modern workforce.

By offering these courses online, all 360training users experience the convenience and flexibility of earning their certifications in their own time, from anywhere in the world.

What make us different?

At 360training, we promote a culture of excellence that fosters the success of our employees, while maintaining a team-centric environment which inspires them to do their absolute best.

We are a fast paced, stable, and growing organization. One thing our associates get to experience is the ability to make an impact on day one of working here.

Because we are a mid-sized organization, your impact is highly visible, and is highly valued and well recognized.

Mission Statement :

To Provide individuals and organizations regulatory-approved training, enabling a safe and healthy environment for the communities they serve.

Vision Statement :

To be the nation’s most trusted regulatory training provider.

Role Description :

A high growth regulatory approved online training and certification company is looking to add a Customer Support Representative to join our growing team in Manila, Philippines.

The Customer Support Representative will be responsible for receiving, initiating, documenting and handling product / services-related transactions over the phone to and from customers.

This will be the go-to person to review and master product / service related systems and material per client.

Job Highlights :

Php 35,000.00 Sign Up Bonus

Comprehensive health care coverage with dependents after 2 months from joining date

Competitive Salary Package

Performance Based monthly commissions / bonus

Weekends OFF

Rice Allowance

Transportation Allowance

Paid Time Off

Employee Referral Bonus

Performance based Rewards and Recognitions Program

Employee Wellness Programs

Employee Engagement Programs

Key Job Functions and Responsibilities :

Effectively responds to client concerns and queries with courtesy and professionalism

Communicates with customers via phone, email or chat

Answers incoming calls from clients and directs them to correct department or individual

Focuses on delivering a positive customer experience

Required to do research on companies for setting up M&A calls

Strong Interpersonal Skills, professional; courteous, friendly and empathetic maintain reporting on daily calls and service levels

Enter Ticket for CS as needed to report bugs

Required Knowledge, Skills and Abilities :

6 months to 1-year preferred experience as a CSR but not required

College Level Preferred

Advanced proficiency in Microsoft Excel, Word and PowerPoint

Strong Written and verbal Communication skills (English and Spanish); Interacting with diverse personalities

Self-starter with excellent follow-up and time management skills; ability to multi-tasks

Capable of handling fast-paced, innovative and constantly changing environment

Applicants must be willing to work in Fort Bonifacio Global, Taguig City

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